November 14, 2011
I attended a webinar last Thursday presented by HR Marketer and William Tincup, an expert in HR marketing and technology user adoption. The webinar, You Built It, They Bought It, But Do They Use It?, was designed to help HR technology marketers turn buyers into loyal users and advocates of their solutions. Throughout the presentation, Tincup advises marketers to treat customers the way good HR departments treat employees. At one point, he made the very true statement that many HR tech vendors are relentless when it comes to lead generation and gaining customers, but lose that vigor when it comes to getting their customers to actually use their product. I think the same could be said for many HR departments: They are relentless when it comes to recruiting and signing Talent but do not approach ensuring their new hires are…
What Do Successful HR Departments & Technology Vendors Have in Common? A Good Onboarding Program
November 14, 2011
I attended a webinar last Thursday presented by HR Marketer and William Tincup, an expert in HR marketing and technology user adoption. The webinar, You Built It, They Bought It, But Do They Use It?, was designed to help HR technology marketers turn buyers into loyal users and advocates of their solutions. Throughout the presentation, Tincup advises marketers to treat customers the way good HR departments treat employees. At one point, he made the very true statement that many HR tech vendors are relentless when it comes to lead generation and gaining customers, but lose that vigor when it comes to getting their customers to actually use their product. I think the same could be said for many HR departments: They are relentless when it comes to recruiting and signing Talent but do not approach ensuring their new hires are…
September 30, 2011
HR Case Management: What's it all about? As I talk with prospective clients on a daily basis and we at Dovetail collectively educate the HR world about the powerful benefits of properly tracking interactions through HR Case Management with their employees, I often hear the response, “I don’t think we’re sophisticated or mature enough of a HR organization to handle that.” And I get it. Nearly everyone I talk to genuinely understands the importance of tracking these interactions, having a detailed audit trail when needing to see where an on-going issue with an employee may have taken a bad turn or discovering where one’s HR workforce is truly spending its time. They too want to know what’s most important to employees on any given week/month/quarter, have the ability to actually enforce various compliance mandates and Service Level Agreements, as well…