February 25, 2016
Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…
What Is HR Case Management?
February 25, 2016
Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…
January 28, 2016
Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. Otherwise, you are missing out on what might be the most powerful part of the system. If you've done the foundation work, though, you might be looking around for the next step. So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success. Unlike most software companies, we use our own product every day. When one of…
January 7, 2016
Dovetail Software Announces: Dovetail Software is pleased to announce its continued sponsorship of HR Latte in its move from the Blog Talk Radio platform to intrepidNOW, where education and quality matter. Rayanne Thorn, VP of Marketing at Dovetail, will continue to launch various podcast series which benefit the HR and HR Tech communities. It is our hope that by providing honest, thoughtful information and education in an entertaining way that HR practitioners, technologists, industry experts and thought leaders will learn and share more about what matters in the world and community of HR. New episodes will be release two to three times weekly, providing consistent news and ideas about what matters most to the HR industry. Current ongoing HR Latte Series include: Today's Employer Branding into Tomorrow's Employee Engagement HR Tech NOW #Wisdom With the following series launching soon: Taking…
