HR Latte: CX Talk with Dwane Lay
CX Talk with Dwane Lay – Customer Experience Expert
[14 minute, 18 second podcast]
HR Latte launches a new segment: CX Talk
In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience.
Tune in to learn about:
- How to Communicate Changes
- Getting the most out of the products you use
- What does Bad Customer Experience look like?
- Cost of Acquisition vs. Cost of Retention
- How involved are customers in your product roadmap?
- Future Thinking
- Proactive Customer Service
New episodes coming soon!
Connect with Dwane and Rayanne on LinkedIn!
