HR Latte: CX Talk with Dwane Lay

CX Talk

CX Talk with Dwane Lay – Customer Experience Expert

[14 minute, 18 second podcast]

HR Latte launches a new segment: CX Talk

In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience.

Tune in to learn about:

  • How to Communicate Changes
  • Getting the most out of the products you use
  • What does Bad Customer Experience look like?
  • Cost of Acquisition vs. Cost of Retention
  • How involved are customers in your product roadmap?
  • Future Thinking
  • Proactive Customer Service

New episodes coming soon!

   Connect with Dwane and Rayanne on LinkedIn!



%d bloggers like this: