HR Help Desk Solutions at the HR Tech Conference

What a year for HR Tech! With over 3900 attendees and 300 exhibitors, this year’s show was the largest in terms of size and attendance. As a booth dweller, it was certainly evident in the exhibit hall. Booth traffic was up from last year, and we spoke with attendees from all over the world with so many different HR roles, experiences and backgrounds.

HR technology buying is up with many HR practitioners expressing a desire for cloud-based, totally integrated systems.

The good news for us is the demand for HR Case Management systems is also up. As Scott Berg states in his October 2013 Northland Capital Markets Report, “Recent conversations in the HR software space have highlighted more customer interest in HR Case Management software, a nascent market opportunity but a product most enterprise companies will likely leverage over the next five to seven years.”

This was certainly evident in the conversations my team and I had at HR Tech. I heard more “I’m looking for an HR Help Desk solution” or “I’m checking out Case Management solution providers”, than “Tell me what HR Case Management is”. This is certainly a shift from years past, and for us, a very good one.

The emerging popularity of HR Help Desk solutions was also confirmed in CedarCrestone’s Annual HR Systems Survey. The survey references the adoption of service delivery software in several places and states that over the next 3 years, 72% of organizations will be deploying Service Delivery technology. All this to say, we had a ton of interest in our solutions at HR Tech this year and got to show off Dovetail Employee Engagement Suite 8 to many HR teams looking to implement it.

We also had some fun. Inspired by our host city, we wanted to give booth visitors a chance to win some money. We did a daily drawing for $1000 in cash and announced the winner at the end of each day. Winners had to be present to win and were chosen through a random number generator. Below are a few pics of the drawing and our daily winners.

Waiting for the Winning Number!

Waiting for the Winning Number!


Day One Winner: Adrien Stanley

Day One Winner: Adrien Stanley, United Airlines


Day Two Winner

Day Two Winner: Courtney Hunt, Denovati Group













The serious technology buyers and booth fun are staples of HR Tech, but the parties and networking opportunities are the icing on the conference cake. Everyone who cares about HR Technology is at this conference, and every year I meet new HR and marketing professionals that are doing awesome and innovative things that inspire me to do my job better. This year was no exception.



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