New Webinar: HR Service Delivery Practices Survey Results

The HR Shared Services Institute is running its 2014 HR Service Delivery Practices survey, which is the most comprehensive ongoing study of HR delivery operations practices available anywhere. Dovetail is sponsoring the survey again this year to help provide HR leaders with real-world statistics on how their peers measure productivity, benchmark performance and analyze the FTEs and Costs associated with HR service delivery.

We will also be offering a webinar sharing the survey’s findings related specifically to the use of HR Help Desk software and other HR technology.


On Thursday, April 3rd from 12:30 – 1:30pm CDT, Dwane Lay will host the survey’s author and president of the HR Shared Services Institute Jim Scully. They will discuss the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains in their HR Shared Services Centers.

Spend an hour with us to earn 1.0 hours of HRCI continuing education credit and learn:


  • What goals HR leaders set for productivity and how they’re measuring them
  • The most commonly tracked metrics for HR Shared Services Centers
  • How data is collected, reported on and presented to executive leadership
  • Where HR SSCs are currently allocating budget and resources and their plans for the future


As a webinar participant, you will receive a copy of the findings presented to use as a basis for strengthening and validating your own HR SSC’s strategy and spend.


Don’t miss this opportunity to learn from your peers and benchmark your HR Service Delivery performance.


The survey is open until March 24, 2014. As a survey participant, you will receive a complete report of the survey findings at no charge. Click here to participate the survey.


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