December 6, 2011
Nothing makes us happier here at Dovetail than hearing success stories from our customers. So when U.S. Info-Comm (USIC) President Stephen Stark agreed to participate in a case study, I jumped at the chance and wanted to share some of the highlights from their Dovetail Support Suite for Customer Service implementation experience with you. USIC, a technology and service provider specializing in telecommunications, data network support, and large-scale deployments, migrated from their proprietary CRM system to Dovetail Support Suite earlier this year. Stark noted that our team was able to complete the entire migration within just a few weeks and preserve custom business functionality, workflows and legacy data within their CRM, which meant less disruption to day-to-day business processes and minimal re-training requirements for their staff. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them…
U.S. Info-Comm Reduces CRM-Related Maintenance Cost by 50% with Dovetail Support Suite
December 6, 2011
Nothing makes us happier here at Dovetail than hearing success stories from our customers. So when U.S. Info-Comm (USIC) President Stephen Stark agreed to participate in a case study, I jumped at the chance and wanted to share some of the highlights from their Dovetail Support Suite for Customer Service implementation experience with you. USIC, a technology and service provider specializing in telecommunications, data network support, and large-scale deployments, migrated from their proprietary CRM system to Dovetail Support Suite earlier this year. Stark noted that our team was able to complete the entire migration within just a few weeks and preserve custom business functionality, workflows and legacy data within their CRM, which meant less disruption to day-to-day business processes and minimal re-training requirements for their staff. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them…