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Tag: Dovetail Software

Hiring to Retain: Best Practices When Hiring Millennial Employees

March 18, 2016 Webinar: Hiring Millennials to Retain Wednesday, March 31, 2016, 2:00 PM - 3:00 PM EDT Gone are the days when interns were hired to fill the coffee pot, make copies, and run errands. Companies that build strong and effective internship programs are now hiring interns who are creating valuable impact in all areas of the business. The problem? Most companies don’t know how to take the intern and convert them into a full-time hire who will stay. The disconnect between internship and full-time employment is hard and companies are now looking for ways to increase their conversion rate. In this webinar, learn how to take a stellar intern or employee and retain them for years to come. Takeaways include: -- The Benefits of Creating a Program Designed to Retain interns after their internship is over, thus increasing the overall conversion…

What Is HR Case Management?

February 25, 2016 Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…

Dovetail Reporting – When You Need ROBUST HR Reporting

January 29, 2016 Dovetail HR Reporting We recently upgraded our reporting engine to deliver the robust experience HR needs when it comes to understanding the data they gather and store. I know, I know -- there's that word: data. Guess what? It is part of business today and HR, being a contributor to the success of an organization, knows that numbers and metrics with the analysis of all the data collected is imperative to recognizing what works, what hasn't worked, what is no longer working,  as well as when it's time to shift and change, or implement a new process. What does ROBUST mean? It means that Dovetail's upgraded HR Reporting Engine provides: Out-of-the-Box Report Writing Templates Tight Security Integration Multiple Languages and Cultures "Get Help" Function Familiar Report Creation Interface Report Scheduling Password-protected Export of Reports What does all of this mean?…

The Power of Useful Knowledge – Knowledge Base Management

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January 28, 2016 Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process.  If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful.  And if you are serious about using an HR Case Management platform, then you should be very interested in the topic.  Otherwise, you are missing out on what might be the most powerful part of the system.  If you've done the foundation work, though, you might be looking around for the next step.  So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success.  Unlike most software companies, we use our own product every day.  When one of…

What Employees Want

January 14, 2016 Understanding the Impact Employers sometimes forget or misunderstand the impact a new job has on their new employees.  This includes the personal change that a new job brings for said employee, as well as revealed personal skills gaps, or attaining new management responsibilities. The New Job Impact does not have to be negative, it can be very positive. And when it is, the impact on the hiring company, in turn, can also be also positive. Hire to Retain Having this hiring policy requires a change in how we view every new hire,  as well as every single current employee. With a gained understanding that companies want to protect their investments, doesn’t it make sense to protect their talent from those things / distractions that keep employees from fully investing, heart and soul, in their organizations? What Employees Want Appreciation -…

Dietrich Warner on Employee Happiness, LIVE from #HRTechConf

December 31, 2015 Dietrich Warner, HR Operations Director at Boston University We were so happy to have Dietrich join us for an HR Tech Conference Presentation with Dwane Lay, our VP of Customer Experience here at Dovetail, AND he also stopped by for a quick chat in our remote intrepidHR studio at the Dovetail booth in the Expo Hall to talk about Employee Happiness vs. Employee Engagement.  Dietrich feels it is a very interesting time to be a part of HR when you consider technology and all the moving parts. A former SAP consultant, Dietrich brings his very necessary understanding of technology to his role as HR Ops Director at Boston U. “From a core HR perspective, I’d like to see a move from legacy solutions to cloud-based offerings.” You Cannot Automate Employee Happiness This was Dietrich's first time attending HR Tech; he…

Simplify Redux Actions with Middleware

December 14, 2015 Comparing Flux with Redux Working with React, we compared flux with redux, our team decided to use redux. The devtools redux offers was icing on the cake. Diving in, we wanted a central location for all of our API calls. The API middleware would need to handle dispatching a pre-request, successful request, and failures. To handle this, we set our actions in the following format Actions import DT_API_CALL from '../middleware/api'; const USER_REQUEST = 'USER_REQUEST'; const USER_SUCCESS = 'USER_SUCCESS'; export function fetchUser(userId) { return { [DT_API_CALL]: { types: [USER_REQUEST, USER_SUCCESS], endpoint: '/user/${userId}', method: 'get' } }; } export function saveUser(user) { return { [DT_API_CALL]: { types: [USER_REQUEST, USER_SUCCESS], endpoint: '/user/update', method: 'put', data: user } }; } Configure middleware Configuring our middleware looks something like: export default store => next => action => { const apiCall = action[DT_API_CALL]; if (typeof apiCall…

Functional Javascript

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December 3, 2015 Improving my own javascript style... Here at Dovetail, developers are encouraged to keep themselves current with today's coding practice.  Last year, I started studying functional coding to improve my javascript style, along with learning to write cleaner maintainable code.  The easiest way to explain is to take some code and we will begin to refactor it.  Here is a good example: function findUserByName(name, data) { for (var i=0; i<data.length; i++) { if (data[i].name === name) { return data[i]; } } return undefined; } function removeUserByName(name, data) { for (var i=0; i<data.length; i++) { if (data[i].name === name) { data.splice(i, 1); } } return data; } ... var users = [{name: 'John Doe'}, {name: 'Jane Doe'}, {name: 'Henry Smith'}]; findUserByName('John Doe', users); // returns {name: 'John Doe'} ... // Later in some code we want to remove the user removeUserByName('John Doe', users); Red…

“The HR Systems Survey” Stacey Harris, LIVE from #HRTechConf

November 30, 2015 Stacey Harris Stacey Harris, Vice President of Research Analytics with Sierra-Cedar, stopped by the Dovetail booth at HR Tech for an incredible conversation about the 2015 HR Systems Survey by Sierra Cedar and what's happening in HR Tech today . Listen in as she shares some discovered insights: Customer Satisfaction, User Experience, as well as a big focus on HR technology Strategy, Self-service/Shared Services, and Mobile Stacey has been in research for a very long-time, but her ideas and take are refreshing, making this interview a "must-listen". Click play above to listen to our interview with Ms. Harris and learn more about this year's survey and why attending this conference is a good idea for ANYONE in the space.   intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by…

Gerry Crispin, LIVE from #HRTechConf

November 23, 2015 Gerry Crispin Gerry Crispin, known for his thirst of life-long learning, joined us for an incredible conversation that covered everything from candidates experience to employee engagement and retention of quality employees. Listen in as he shares great stories and why his passion remains when it comes to "doing right by the jobseeker". Gerry understands that in order to create a better tomorrow, we need to study what's happening today and make some necessary changes. Click play above to listen to our interview with Mr. Crispin and learn more about his point of view, you won't be sorry!   intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose…