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Tag: Dwane Lay

The Power of Useful Knowledge – Knowledge Base Management

knoweldge base
January 28, 2016 Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process.  If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful.  And if you are serious about using an HR Case Management platform, then you should be very interested in the topic.  Otherwise, you are missing out on what might be the most powerful part of the system.  If you've done the foundation work, though, you might be looking around for the next step.  So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success.  Unlike most software companies, we use our own product every day.  When one of…

HR Tech and Advisory Boards

December 21, 2015 The Tradition of Advisory Boards There's a long standing tradition of HR tech companies creating advisory boards to help them guide their company.  This has been especially visible over the last few months, and I've had several clients and contacts asking about our board, how we use them, and what value they add.  The answer is really simple. We don't have one. It's not that we haven't thought about it or discussed it.  We did.  We had long discussions over it, and as a team made the decision that there wasn't value to us adding a board.  There are good reasons to have an advisory board, I think.  Here are a few of them, and our perspective. Product Direction The obvious (or at least the most often mentioned) benefit of an advisory board is, well, advice.  Getting input from thought…

Automating Mass Case Changes

October 16, 2015 Changes in Configuration We are sometimes asked about major changes in configuration, and how to adjust someone's environment to be what they are, not what they were.  It's not terribly difficult, since our system was designed for flexibility.  It's usually a matter of making changes in the List Editor, modifying some routing rules, and dropping the new system in place.  We recently were asked a much more challenging question, though, that inspired us to look outside our system for an answer. Mass Changes The question revolved around a mass change in Case Type for all cases, starting with the first one in the system.  Looking forward is easy, but the idea of a retroactive change was unique and original.  Fortunately, our Rules Engine is powerful enough to handle the request.  Our Engine allows for Rules to be written on ANY…

Fun with Filters! Addressing an HR Challenge

September 1, 2015 The Challenges HR Practitioners Face One of the greatest challenges I faced in my time working as an HR Practitioner was making sure I gave the right information when answering an employee's question.  I've never worked with any company that had the same answer for every employee, especially when dealing with things like benefits, compensation, or vacation policy.  And the challenges for a global company are even greater, especially when policies are all in English ("Because that's the standard!") but your employees only speak French.  Answering a question is easy.  Figuring out how to find the right answer in a language specific employees speak and understand can be maddening. What to Do? Enter our filtering feature for knowledge.  The Dovetail Employee Engagement Suite allows your system admin to set up and apply filters to your knowledge, making sure to show the right information…

Building Reminders in Dovetail Employee Engagement Suite

August 11, 2015 Employee Engagement Suite   The Dovetail Employee Engagement Suite (EES) was designed around a few simple ideas.   Our clients are smart. Our clients deserve to be able to build and modify their own configuration in ways that suit them. Our clients sometimes have better ideas than we do.   To that end, we purposefully built a system that is all about configuration choices.  This leads to my answering a lot of questions with, "It depends." Does the system notify you when you get a new case?  It depends. Do I have to log in to see my alerts? It depends. Can I have a hug?  It depends.  (OK, that one usually is a yes.  But you get the point.) Why is "It depends" the answer?  Because the question of "does it" depends on "have you told it to?"  Have…

HR Shared Services Summit

May 6, 2014 Dovetail Software is a sponsor of the 15th HR Shared Services and Outsourcing Summit in Chicago, May 19-21st. The show itself provides an opportunity for HR professionals to network with vendors and other HR Shared Services leaders as well a gain insight from industry leaders on a vast array of topics facing today's HR shared service organizations. The conference is being held in downtown Chicago at the Marriott.   My colleague and friend Dwane Lay will be leading a pre-conference workshop Monday afternoon at 3:30 on data security in a session titled “Data Data Everywhere”. For those of you that haven’t met Dwane, this is your chance and you’re in for a treat. Dwane heads up our HR Process Design at Dovetail, he's a Six-Sigma Black Belt and a LEAN HR guy. In other words, he knows his stuff and…
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