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Tag: glocal

May Webinar: Glocalizing HR Service Delivery

April 29, 2013 As you may have noticed, recently many of our educational resources have focused on HR Shared Services and building a successful HR service delivery model. Our latest eBook and last week's webinar discussed key components necessary for creating a service delivery model that improves efficiency, lowers costs, and gives HR professionals the tools they need to be a strategic player within their organizations. However, one important consideration that we haven't yet discussed and will cover in our next webinar is how to centralize HR, yet still connect with employees across the globe on a local level.   Cultural, religious and legislative differences determine and influence HR policy and practices in different part of the world. However, the goal of HR Shared Services Centers (HR SSCs) that operate worldwide is to standardize their core HR systems and processes globally.   But even as HR SSCs implement global…

Using Case Management to Build your HR Knowledge Base

Most organizations implement HR Shared Services Centers (HR SSC) for two main reasons: 1) they want to lower costs related to HR service delivery and improve efficiency, 2) they want free up HR leadership to handle more strategic initiatives and be less transactional.   The idea is familiar enough. Empower employees to answer their own questions through an employee self-service portal and provide a centralized place for employees to get their questions answered by HR agents that are readily available. This frees up your HR specialists to focus on more strategic initiatives and improves the level of service you provide your employees.   The only caveat is that in order for it to work, the knowledge - often times stored in the heads of experienced HR specialists - must be accessible both to those first tier HR agents fielding calls/emails and to the employees through the self-service…