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Tag: Grievances

Complimentary Webinar: 5 Employee Relations Metrics you Should be Tracking & Why

March 19, 2012 In my last post, I referenced a recent study by the Society of Human Resource Management, which revealed that senior-level HR executives rank the opportunity to do strategic planning as one of the key elements of job satisfaction. For most HR professionals, that means having the metrics necessary to identify and solve business problems.   While HR organizations have caught onto the importance of tracking HR metrics, such as performance, employee engagement and turnover, many fail to measure employee relations (ER) metrics, which can be just as critical to your organization’s strategic plan, with the same precision.   If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In thiswebinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.   Join us to…

Employee Grievances & Lawsuits – Preparation is the Best Defense

November 16, 2011   Hindsight is always a great thing. I wish I had ______ (fill in the blank). When it comes to Employee Grievances and the potential lawsuits that might follow, there is no doubt that a company that has issued appropriate policies and documented everything stands a better chance of avoiding a lawsuit or mitigating a pay-out.   Now, just because you have good policies and practices doesn’t ensure that you won’t face a lawsuit. However, good practices, especially good documentation will be critical when such a lawsuit is filed. Let me tell you about a recent experience I had. Through a mutual friend, I was introduced to the CEO in the healthcare field, and he agreed to meet with me to talk about Dovetail’s HR help desk product. After hearing what our product could do, he commented, “Unfortunately, we won’t…

Can You Manage Your Employee Grievance Process?

July 27, 2011 We had a customer meeting last month and the customer was trying to solve a very basic, but important problem – managing their grievance process. Their current method in tracking an employee’s grievance was a nightmare. Image a system with paper folders, unconnected communications, and sticky notes. They didn’t know who was doing what, what remained to be completed, whether they were completing tasks on-time, and had no easy ability to look at the history of a given grievance or come up with any meaningful statistics on how they were handling grievances. So what do they want? They want to track an employee’s grievance from beginning to end. More specifically they wanted to: Track all interactions no matter the communication channel; Know which HR advisor is responsible for the grievance at any given point in time (the person might change…