September 11, 2018
Gartner certainly believes so, with the recent addition of this category to the main HCM suites in the latest HCM Cloud Magic Quadrant. Ultimate Software also certainly believes this to be the case with their recent acquisition of HR Service Delivery vendor PeopleDoc for $300 million. Here is one way to think about it, let's step over to the front of house, the sales team organisation: Successful sales teams are using a tool for Customer Relationship Management or CRM to keep records of any interaction their company has with their customers or prospects. This could be phone calls, emails, web chats, chat bots or web hits on their corporate website. It’s the mainstay of any sales team today. Sales people earn commission on recorded transactions through such tools. They deliver results and sales based on the data and intel collected over many…
Why is HR Service Delivery so Hot?
September 11, 2018
Gartner certainly believes so, with the recent addition of this category to the main HCM suites in the latest HCM Cloud Magic Quadrant. Ultimate Software also certainly believes this to be the case with their recent acquisition of HR Service Delivery vendor PeopleDoc for $300 million. Here is one way to think about it, let's step over to the front of house, the sales team organisation: Successful sales teams are using a tool for Customer Relationship Management or CRM to keep records of any interaction their company has with their customers or prospects. This could be phone calls, emails, web chats, chat bots or web hits on their corporate website. It’s the mainstay of any sales team today. Sales people earn commission on recorded transactions through such tools. They deliver results and sales based on the data and intel collected over many…
December 23, 2015
Jason Lauritsen, Director of Best Places to Work at Quantum Workplace Jason Lauritsen stopped by the remote intrepidHR studio at the Dovetail booth in the Expo Hall at HR Tech to talk about Prioritizing the Needs of the Individual. Jason shared with us a bit more about Culture, Workplace, and What Really Matters. "Employee Experience is what really matters - providing purposeful work." The new buzzword? Machine Learning = new snazzy name for predictive analytics. Click above to listen to the full interview with Mr. Lauritsen. Jason Lauritsen on Twitter Learn more about Quantum Workplace here intrepidHR at HR Tech To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and…
April 6, 2015
Dovetail is excited to be sponsoring at the LEHRN (Leading Edge Human Resources Network) HR Technology Expo this Thursday, April 9th, in Minneapolis, MN. This one-day event features the latest in the strategic workforce and talent management space. The day will feature educational sessions on emerging topics and trends (full agenda) and product demos (ShopperTracks) by key exhibitors and sponsors from many top HR technology players. We’ll be demonstrating Dovetail Employee Engagement Suite V13, which combines HR Case Management, Knowledge Management, Employee Service Portal to enable companies to do a better job of tracking, managing and reporting on HR-related issues and requests. The event will focus on five key trends HR professionals must understand as workplaces evolve around them. These trends include: a new focus on team leaders within organizations as the drivers of business and growth; a shift from…
February 5, 2015
It’s no mystery, nor is it revolutionary when it comes to the concept of an organization empowering its workforce to answer their own questions in order to offload HR service delivery staff. Transactional portals have been allowing for the update of personal information, checking and enrolling in benefits, and searching FAQ’s for years. We’ve even seen significant employee onboarding being moved to the web and intranets, as well as a real push to true organizational cultural immersion and employee engagement via personalized portals. However, slightly newer to the game has been the offering of Case Management functionality to portals. Even more cutting edge and something unique to Dovetail’s Employee Engagement Suite is the power of embedding Employee Self Service Case Management and Knowledge Base functionality to an organization’s new or existing employee intranet or portal. Similar, but also unique…
August 5, 2014
Last week, I had the pleasure of attending the HRSSI Conference in Atlanta. The conference is a Human Resources (HR) Shared Services event for HR Executives and Jim Scully has done a nice job of marketing to that particular audience with content rich in information without the SALES pitch of other HR Shared Services shows. It is appropriately named the HRSSI Shared Service Institute Executive Retreat. I came away from the HRSSI retreat with a few new friends and some valuable insight on current trends, challenges and what technology solutions are prevalent in HR Shared Services today. Many of the scheduled presenters had solid metrics that they were willing to share and discuss. I left with a burning question though…why are so many of Fortune Top 500 Companies forced to use their IT Departments CRM solution/technology to manage the complex HR…
April 21, 2014
Thursday, April 3, 2014 - 12:30 PM - 1:30 PM CDT Join us for a webinar sharing findings from the HR Shared Services Institute's 2014 annual HR Delivery Practices Survey. The survey's author and president of the HR Shared Services Institute Jim Scully will present findings specifically related to the use of HR technology. The webinar will cover the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains. You will learn: • What goals HR leaders set for productivity and how they’re measuring them • The most commonly tracked metrics for HR Shared Services Centers • How data is collected, reported on and presented to executive leadership • Where HR SSCs are currently allocating budget and resources and their plans for the future As a webinar participant, you will receive a copy…