Customers now Expect Continuous Improvements from Vendors (as they should)
February 20, 2013
For a Dovetail customer, change is good, in fact change is great! That’s because our changes are constant innovations to our product. Change doesn’t happen in a big bang approach for Dovetail customers, no! We pride ourselves on our agile and lean approach to the speed of innovation we deliver. We don’t stop there. We deliver change to our customers multiple times per year, in fact at a rate of 5 per year. Dovetail Customers are able to take advantage of constant updates because Dovetail’s architecture is true SaaS. I personally like Naomi's 'Saas InFullBloom' article, andGartner's Reference Model for Multitenancy provides a great visual aid to true SaaS. To some, perhaps our “legacy” competitors, 5 updates per year may seem high, since people and businesses are naturally change averse, although that could now become a thing of the past. …