November 13, 2015
China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…
China Gorman, LIVE from #HRTechConf
November 13, 2015
China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…
September 11, 2015
Customer Service in Your Selection of Software Vendors I was reading Naomi Bloom’s blog post, “In Enterprise Software and Luxury Accommodations, Details Matter and No Disappointment Accepted” and it got me thinking. I think Naomi makes a really good comparison, but I will add another element, Customer Service. Things will happen, whether at the luxury accommodations or with your Enterprise Software. The key question becomes what does the establishment/vendor do when there is a problem? That will probably be what you remember more than the actual problem. Addressing Enterprise Software It is inevitable that there will be problems during implementation. Any HR Tech vendor who tells you they never have problems is lying to you. Expectation differences, communication gaps, the customer environment is slightly (or vastly) different than the vendor was told/expected - they happen. The best vendors are set…
September 8, 2015
"Look For Vendors..." Not too long ago, I read Starr Conspiracy’ blog post titled “The ADP and Zenefits Kerfuffle, part 2: 5 Lessons for HR Technology Customers and Vendors” from HR Tech analyst and go-to market expert George LaRocque. A great point was shared which continues to stick with me today: “Look for vendors that support their integrations like a product – not a service.” Sound Advice This is sound advice to the HR Technology buyer. Not only because buyers don't want what happened to Zenefits customers to happen to them, but also to consider these 5 reasons partner-built integrations are a sound investment Technology Stack - A supported partner integration has been built with both parties being involved. This means their technology stack has been understood by both sides, and the integration is working within the boundaries of their…
August 11, 2015
Employee Engagement Suite The Dovetail Employee Engagement Suite (EES) was designed around a few simple ideas. Our clients are smart. Our clients deserve to be able to build and modify their own configuration in ways that suit them. Our clients sometimes have better ideas than we do. To that end, we purposefully built a system that is all about configuration choices. This leads to my answering a lot of questions with, "It depends." Does the system notify you when you get a new case? It depends. Do I have to log in to see my alerts? It depends. Can I have a hug? It depends. (OK, that one usually is a yes. But you get the point.) Why is "It depends" the answer? Because the question of "does it" depends on "have you told it to?" Have…
