November 7, 2014
I’m very fortunate to be in a role that allows me to work with HR departments around the world. I get the chance to see areas in which we, as a practice, thrive or struggle, where we are growing, where we can improve, and the shared struggle of practitioners everywhere to be effective in taking care of our service groups. And there is one common enemy, one shared scourge, one universal pain point with which my brethren wrestle daily. And that long-tendriled beast is known as email. In many ways, it is the bane of our existence. That doesn’t mean that we should do without. In fact, for anyone serving a 24/7 operation without a 24/7 HR function, email is a critical communication path. But it has become the anchor that keeps good HR pros in their office, at their…
Freeing HR from the Tyranny of Email
November 7, 2014
I’m very fortunate to be in a role that allows me to work with HR departments around the world. I get the chance to see areas in which we, as a practice, thrive or struggle, where we are growing, where we can improve, and the shared struggle of practitioners everywhere to be effective in taking care of our service groups. And there is one common enemy, one shared scourge, one universal pain point with which my brethren wrestle daily. And that long-tendriled beast is known as email. In many ways, it is the bane of our existence. That doesn’t mean that we should do without. In fact, for anyone serving a 24/7 operation without a 24/7 HR function, email is a critical communication path. But it has become the anchor that keeps good HR pros in their office, at their…
January 31, 2014
Something sinister hiding under your SaaS hood? Who cares what engine is in the hire car, who cares if the oil needs changing, who really cares if the radio is a bit faulty, who even cares the breaks need servicing, or the tyres have a bald patch - erm, yes those bits we really do care about. Thankfully there are laws, and standards in place to avoid this. Sadly, the same cannot be said about the SaaS (Software as a Service) technology industry. Dovetail Software partners with Amazon Web Services to host the Dovetail Employee Engagement Suite (Dovetail EES). We took a strategic decision to host with Amazon, who have been recognised several times as the clear leader by Gartner in Cloud Infrastructure as a Service (IaaS) category, as we knew as a company we were experiencing accelerated…