March 9, 2016
Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…
Learning to Recognize HR Shared Services Waste
March 9, 2016
Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…
August 5, 2014
Last week, I had the pleasure of attending the HRSSI Conference in Atlanta. The conference is a Human Resources (HR) Shared Services event for HR Executives and Jim Scully has done a nice job of marketing to that particular audience with content rich in information without the SALES pitch of other HR Shared Services shows. It is appropriately named the HRSSI Shared Service Institute Executive Retreat. I came away from the HRSSI retreat with a few new friends and some valuable insight on current trends, challenges and what technology solutions are prevalent in HR Shared Services today. Many of the scheduled presenters had solid metrics that they were willing to share and discuss. I left with a burning question though…why are so many of Fortune Top 500 Companies forced to use their IT Departments CRM solution/technology to manage the complex HR…
March 19, 2014
The HR Shared Services Institute is running its 2014 HR Service Delivery Practices survey, which is the most comprehensive ongoing study of HR delivery operations practices available anywhere. Dovetail is sponsoring the survey again this year to help provide HR leaders with real-world statistics on how their peers measure productivity, benchmark performance and analyze the FTEs and Costs associated with HR service delivery. We will also be offering a webinar sharing the survey’s findings related specifically to the use of HR Help Desk software and other HR technology. On Thursday, April 3rd from 12:30 - 1:30pm CDT, Dwane Lay will host the survey's author and president of the HR Shared Services Institute Jim Scully. They will discuss the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains in their HR Shared…