November 22, 2016
Kane Frisby, "Using data to improve HR processes" Kane Frisby, Chief Strategy Officer - Dovetail Software “The majority of HR teams are probably running unhealthy and getting fit can take a bit of effort. We like to help HR departments run themselves and we keep our product up-to-date." - Kane Frisby We can help you get your HR department in shape and keep it in shape. Dovetail's new employee portal will have significant impact on the engagement and experience of your employees. Check out this great interview and learn what’s on Kane’s mind: #HRfit Employee Portal, HR Help Desk, Knowledge Management, and Reporting Analytics Helping HR engage with Employees with a convenient Employee Portal Getting your HR Team and Processes in Shape What is Engagement? Helping our Clients really communicate with their employees How Kane benefits Dovetail clients with his HR own experience…
CSO Kane Frisby interviewed at #HRTechConf, “Getting HR Fit”
November 22, 2016
Kane Frisby, "Using data to improve HR processes" Kane Frisby, Chief Strategy Officer - Dovetail Software “The majority of HR teams are probably running unhealthy and getting fit can take a bit of effort. We like to help HR departments run themselves and we keep our product up-to-date." - Kane Frisby We can help you get your HR department in shape and keep it in shape. Dovetail's new employee portal will have significant impact on the engagement and experience of your employees. Check out this great interview and learn what’s on Kane’s mind: #HRfit Employee Portal, HR Help Desk, Knowledge Management, and Reporting Analytics Helping HR engage with Employees with a convenient Employee Portal Getting your HR Team and Processes in Shape What is Engagement? Helping our Clients really communicate with their employees How Kane benefits Dovetail clients with his HR own experience…
October 16, 2015
Changes in Configuration We are sometimes asked about major changes in configuration, and how to adjust someone's environment to be what they are, not what they were. It's not terribly difficult, since our system was designed for flexibility. It's usually a matter of making changes in the List Editor, modifying some routing rules, and dropping the new system in place. We recently were asked a much more challenging question, though, that inspired us to look outside our system for an answer. Mass Changes The question revolved around a mass change in Case Type for all cases, starting with the first one in the system. Looking forward is easy, but the idea of a retroactive change was unique and original. Fortunately, our Rules Engine is powerful enough to handle the request. Our Engine allows for Rules to be written on ANY…
September 11, 2015
Customer Service in Your Selection of Software Vendors I was reading Naomi Bloom’s blog post, “In Enterprise Software and Luxury Accommodations, Details Matter and No Disappointment Accepted” and it got me thinking. I think Naomi makes a really good comparison, but I will add another element, Customer Service. Things will happen, whether at the luxury accommodations or with your Enterprise Software. The key question becomes what does the establishment/vendor do when there is a problem? That will probably be what you remember more than the actual problem. Addressing Enterprise Software It is inevitable that there will be problems during implementation. Any HR Tech vendor who tells you they never have problems is lying to you. Expectation differences, communication gaps, the customer environment is slightly (or vastly) different than the vendor was told/expected - they happen. The best vendors are set…
January 13, 2014
RFP = Request for Proposal RFI = Request for Information RFQ = Request for Quote So you want to create an RFP for your human resources (HR) project huh? Really? Why? I find it funny that so many companies are putting HR projects out for an RFP without a clear goal in mind. I mean, essentially they all have the same goal overall, don’t they…to get the best solution at the lowest possible cost. But, shouldn’t there be a higher objective? Shouldn’t the goal be to determine how each vendor matches up against the unique requirements of your organization? Shouldn’t there be at least one SPECIFIC goal that means something to your company? What are you REALLY trying to accomplish? Certainly it isn’t to create more work for your team especially since HR teams are leaner than ever. I’m…