Tag: Human Resources Service Delivery

Chip Luman: LIVE at HR Tech

December 28, 2015 Chip Luman, COO and Co-Founder of HireVue We welcomed Chip Luman to our remote intrepidHR studio at the Dovetail booth in the Expo Hall at HR Tech to talk about Digital Communication to Assist with Better Decision-Making. Chip was eager to share with us what's new at HireVue and how they continue to succeed. “The most important thing about attending a conference is 'go talk to people' – it’s really about engaging.” Breaking down the data and how can we use it to learn more about what's going on within your organization. Chip Luman shared a bit more on this topic, Digital Scientist? This is the hot new job. How do you learn more from ALL the information we are collecting. Chip Luman on Twitter Learn more about HireVue intrepidHR at HR Tech To listen to all 30 LIVE…

“The HR Systems Survey” Stacey Harris, LIVE from #HRTechConf

November 30, 2015 Stacey Harris Stacey Harris, Vice President of Research Analytics with Sierra-Cedar, stopped by the Dovetail booth at HR Tech for an incredible conversation about the 2015 HR Systems Survey by Sierra Cedar and what's happening in HR Tech today . Listen in as she shares some discovered insights: Customer Satisfaction, User Experience, as well as a big focus on HR technology Strategy, Self-service/Shared Services, and Mobile Stacey has been in research for a very long-time, but her ideas and take are refreshing, making this interview a "must-listen". Click play above to listen to our interview with Ms. Harris and learn more about this year's survey and why attending this conference is a good idea for ANYONE in the space. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by…

HR, Still the “Ugly Step-Child” When it Comes to Technology

August 5, 2014 Last week, I had the pleasure of attending the HRSSI Conference in Atlanta. The conference is a Human Resources (HR) Shared Services event for HR Executives and Jim Scully has done a nice job of marketing to that particular audience with content rich in information without the SALES pitch of other HR Shared Services shows. It is appropriately named the HRSSI Shared Service Institute Executive Retreat. I came away from the HRSSI retreat with a few new friends and some valuable insight on current trends, challenges and what technology solutions are prevalent in HR Shared Services today. Many of the scheduled presenters had solid metrics that they were willing to share and discuss. I left with a burning question though…why are so many of Fortune Top 500 Companies forced to use their IT Departments CRM solution/technology to manage the complex HR…

Building a HR Shared Service Function with HR Case Management

November 5, 2013 At Dovetail, we are very often asked to consult with clients who are building their HR Shared Services team. In many cases, this will include an HR helpdesk function and human resources case management software. This usually includes human resource reporting and human resources analytics, as well as physical and functional setup. While my focus with the team is usually on the HR reporting side, there are a few lessons we've learned when it comes to HR service delivery that apply almost universally. First, make sure you have the right people on the team. There is a myth that if your system is built correctly, you can staff your HR help desk team with entry level call center employees, and they need no experience with HR case management software or functionality. The truth is while our software may make the…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season. For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place. I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners. It is, I think, the most wonderful time of the year. We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year. Specifically, it's at the Contemporary Resort at Disneyworld. Not a bad venue. For those looking for a summer vacation they can leverage into something work related, it's great. For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great. No complaints. So what's…

Prophet Motives

May 17, 2013 I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week. It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements. These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups. I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed. While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead. We looked at how to determine the right metrics to track, as well as the best way to present data as information. It was a great two hours, and…

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on... The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted." That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…

HR Brit is Coming To America: Part 1

November 29, 2012 I’ve recently joined Dovetail Software as Chief Strategy Officer; my role is to build the company’s vision, focus on product strategy and to identify key strategic alliances that will benefit the firm, our partners and ultimately our customers. Where did I come from I hear you ask… Firstly I’m a Brit from across the pond, so I started my career in an English town in Surrey called Woking, sitting on a Customer Support desk working for a company that sold Helpdesk products, which is where I learnt the importance of excellent Customer Service and Support! Customer Relationship Management (CRM) seemed like an ideal career for me, I have a thirst for knowledge and thrive on sharing what I know with others. CRM took off in a big way, especially in Europe, where I spent 11 years working on large CRM…

HR Help Desk – When Worlds Collide!

November 28, 2012 I spent a good part of my early career working in telecommunications, specifically for Internet providers. I started off in customer service, but soon found myself running Technical Support. With a handful of really good technicians, we ran a help desk that answered just about every question you can imagine. Calls about the Internet being down for no good reason (the power was out in the customer's home, which will slow you down a bit) to explaining the physics behind twisted copper wiring and signal attenuation ("You mean people in the ghetto can have DSL but my two million dollar home can't?!?") came up on a regular basis. If you've ever wondered what kinds of call come in, there are plenty of stories you can read. Our job, at its most basic, was to be available and to have the answers. Years later…