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Tag: service

The Front Line of Service – SaaS done right.

SaaS
August 31, 2018 True SaaS Recently, Kane Frisby - our Chief Strategy Officer - wrote this: Workday customers and prospects are tech savvy. They get it. Power of One. True SaaS. Modern and innovative architecture. Sustainable Technology and Processes. It's second nature to a Rising attendee. We gel so well with the Workday Rising attendees, simply because we get it, too! I get to meet so many Dovetail and Workday customers and come away with so many new connections, all with meaningful and rich conversations. I believe the key to the success of the Rising events is the culmination of Workday Customers, Prospects, Employees, and Partners - coming together for the same purpose - delivering value to HR, Finance and Employees. Delivering Value - imagine that? Partnership Satisfaction Perhaps you can tell how happy he is, and we are, about our ongoing partnership with Workday.…

Service Worth the Price of Admission

customer success
November 14, 2017 Yay!  A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone.  The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…