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Author: Dwane Lay

VP of Customer Experience

Dwane Lay
Dwane Lay
About: Dwane is responsible for analyzing, defining, documenting and communicating HR processes and best practices to Dovetail’s HR product development team and the HR community, as well as working with prospects and customers to analyze their current environment and improve it with technology and process implementation. Prior to joining Dovetail, Dwane was the Director of HR for Missouri Baptist Medical Center, St. Louis MO. He is the author of LeanHRBlog.com and is a well-known presence on the HR social media landscape. Dwane holds an MBA from Lindenwood University in St. Louis, MO, is a certified Senior Professional of Human Resources with HCRI, and has earned a Six Sigma Black Belt.   Expertise hr process design, hr technology, technology adoption and implementation

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Posts by Dwane Lay:

Turning the Corner in HR

August 15, 2014 This week I had the privilege of sitting in as a guest on HR Happy Hour.  (If you are interested, you can listen to the replay here.)   The topic was Heartland HR, specifically trends we have seen in the last few weeks as I spoke at ILSHRM and MOSHRM.  This happened in the same week I was working with teams in six different countries for one client while simultaneously preparing a trip that will take me to two different continents this weekend to work with another client.  In between, I spoke with an HR leader who is building out their HR Shared Services function and trying to figure out how to put an HR case management system in place without causing any heartburn for the team.  It's a lot of perspectives and a lot of issues from around the globe…

#SHRM14, No Kid Hungry and The Big Lebowski

June 30, 2014   Another year, another great event. We are proud to get the chance to do some good for others in connection with SHRM Annual, this time held in Orlando.  Once again, we partnered with our friends over at Dice to support No Kid Hungry.  This year, in case you hadn't noticed, we hosted a bowling party fundraiser.  As an homage to Jeff Bridges, one of the biggest supporters of No Kid Hungry, We choose The Big Lebowski as our theme.  Special thanks to Kings Orlando for hosting us! This year we raised over $5,000, which translates to 50,000 meals for children in America.  That's a pretty good haul, we think.  (But if you'd like to help us raise that number, it is NEVER too late to kick in a few dollars!) As a team, we're proud to have the chance…

SHRM, Ko Kid Hungy, and The Big Lebowski

June 13, 2014 In what has become a much anticipated part of the SHRM Annual conference, the social team is once again taking time out on Sunday to benefit No Kid Hungry, this time hitting the lanes in tribute to The Big Lebowski and, of course, NKH mega-supporter Jeff Bridges. This year, more than 16 million children in America will face hunger. That’s one in five. Share our Strength is working to connect hungry kids with the food they need to grow and thrive. We're doing our part to connect kids to the healthy food they need every day.  Every dollar we raise will make a huge impact for kids. In fact, just $1 can help connect a child with 10 meals.   We are proud to partner with Dice.com once again in sponsoring this event.  Dice is an important part of the social and HR infrastructure, and…

The CedarCrestone Survey is Open!

June 6, 2014 We love HR technology, and we love people who work to make it better. That’s why we are proud to support CedarCrestone once again with their HR Systems Survey. I would hope that you already know what the survey is all about, you can skip the next bit. If not, keep reading! Dovetail Software invites you to participate in the CedarCrestone 2014–2015 HR Systems Survey: HR Technologies, Deployment Approaches, Integration, Analytics, and Value, 17th Annual Edition. This year’s annual Survey is now available at www.CedarCrestone.com/hrssv60 and responses will be collected until June 30th, 2014. Last year, the Survey collected over 1,200 responses—please help make this year an even greater success. This year, the survey is being brought to us by Lexy Martin, one of our favorite people, AND by Stacey Harris, another of our favorite people. Aside from adding a…

The Problem with Vendors as Speakers

June 3, 2014     I consider myself fortunate to get to attend a number of HR conferences each year, and even more so to be invited on stage with a live microphone at many.  I've had that honor in eighteen states, as well as in other countries on two continents.  I enjoy it immensely (probably because it helps me overcome my shyness) and have made no small number of friends and professional contacts along the way.  When I joined Dovetail two years ago, though, I was very surprised to receive a call from a colleague congratulating me on the move, and letting me know I would not be invited to speak at their conference.  I was now a vendor, and vendors aren't invited to speak.  I was disappointed, but I understood. In the last two years, I've been invited to speak at…

Data, Data Everywhere: A Sneak Peek

May 7, 2014 I'll be presenting at the IQPC HR Shared Services & Outsourcing Summit on May 19th.  The topic I'm putting together, Data, Data Everywhere, is focused on the ways data accessibility and security have changed over the last few years.  I presented some of this information earlier this year at the LEHRN event in Minneapolis, MN, but this will be a much more expanded and interactive session.  A few of the things that attendees can expect... What is PII, and where can it be found? What special considerations should be made for international operations? What are our responsibilities, both as companies and as individuals, when it comes to protecting personal information? What special considerations should be given to recruiters? What are the five things you should be doing RIGHT NOW about security? How easy is it for data to be stolen,…

Shaping the Future of HR Shared Services

April 25, 2014   As we've said over and over, we at Dovetail are fans of HR. I would go so far as to say in our corner of the HR Tech industry, our team has logged more years as practitioners, more hours working and speaking at events, and have invested more personal time in serving the profession than anyone. And we're terribly proud of it. In that time, though, we've observed an interesting phenomenon when it comes to HR Shared Services, especially when it comes to events. Conferences tend to be either HR events or HR Shared Services events, but rarely do they serve both groups. It's fascinating to watch, but troubling when you think about the long term implications. The message being sent, potentially, is that you are either a true practitioners, slogging through the trenches and trying to save the…

Thoughts from the ScottMadden HR Shared Services Survey

April 1, 2014 ScottMadden recently released their HR Shared Services Benchmarking Survey, and there is some really interesting data for your review.  You can get the results here or email enquiry@iqpc.com with the subject line “Survey Results – 15HRSSO_LNK_HRSSO” for a copy.  They do a great job of looking at several elements of Shared Services, and the report summarizes them nicely.  There are a few numbers in the report that I found especially interesting that I'd like to point out.  Feel free to go grab a copy before you read further.  I'll wait. OK, is everyone back?  Great. First, on page five, I was struck by how many organizations have a Shared Services function that is less than a year old.  The benefits and the method of setting up a Shared Services function are well documented, and yet there are companies that are…

The Gen C Impact on HR Shared Services

March 25, 2014   The idea of Gen C has been emerging for the last few years, and the idea is  impacting how we hire, how we relate to our community of customers and, if we are smart, how we deal with employees.  Having an HR Shared Services team that knows how to connect to Gen C can not only improve satisfaction on both sides, but can help in getting your Gen C employees focused back on productivity sooner. The term "Gen C" has been around for almost a decade, though it is only recently congealed into the current meaning.  Gen C refers to the first non-age-based generation, and refers to those "who care deeply about creation, curation, connection, and community."  (Follow the link to see a short introduction from our friends at Google.)  By their estmates, 80% of Gen C happen to…

Wearable Tech and HR Help Desk

February 24, 2014 The future of HR Shared Service is, almost certainly, already here.  We are barreling along a course of turning our clothes into our mobile workspace, built upon the foundation of Google Glass, smart phones and tablets.  While I, for one, welcome our robot overlords, it's worth thinking about what an HR Help Desk team will look like in a few years, assuming we can extrapolate what has come before.  So here are three examples of what the future might have in store for us all. Google Glass We'll start with the easy one.  Visual recognition of employees, including their history, any open issues (assuming you have it tied into your sweet HR case management system, of course), and how best to proceed.  Sound familiar?  Maybe you recognize this visual?     That's right.  Terminator vision.  You'll know upon meeting someone…