Author: Dwane Lay

VP of Customer Experience

About: Dwane is responsible for analyzing, defining, documenting and communicating HR processes and best practices to Dovetail’s HR product development team and the HR community, as well as working with prospects and customers to analyze their current environment and improve it with technology and process implementation. Prior to joining Dovetail, Dwane was the Director of HR for Missouri Baptist Medical Center, St. Louis MO. He is the author of LeanHRBlog.com and is a well-known presence on the HR social media landscape. Dwane holds an MBA from Lindenwood University in St. Louis, MO, is a certified Senior Professional of Human Resources with HCRI, and has earned a Six Sigma Black Belt. Expertise hr process design, hr technology, technology adoption and implementation

Posts by Dwane Lay:

Process Design and Knowledge Management

August 29, 2013 Process design has been a very popular activity for HR over the last few years, and we've gotten pretty good at knowing how to do it. This inevitably leads to documentation and, hopefully, employee facing content that explains the rules and the policies that are related. This is often an overlooked feature in your HR Shared Services environment. The idea of pulling a process apart and rebuilding it isn't terribly complex. Find what drives data, find what drives activity, and find which pieces aren't bringing you value. See a lot of extra movement? Data changing hands? A lot of approval stops in the chain? All indicators that there are opportunities to improve how you operate. Knowledge management as part of your HR helpdesk, if looked at critically, can also point the direction to improvements. How do you communicate the…

SHRM Kickball Wrap-Up

June 25, 2013 By now, you've hopefully seen all the posts and tweets about the kickball game at SHRM13. We couldn't be more proud of what we accomplished. Huge thanks to our sponsors, Dovetail Software and Dice, for helping us make it a reality. Also, of course, thanks to SHRM for bringing us together and supporting our efforts and to No Kid Hungry, the best darned partners a kid could ask for. And if you somehow still haven't donated, but would like to, you can find our page right here. It's never too late to help! So, ready for the wrap up? We hope our friends like our small token of appreciation. This would not have happened without them! Here's a look at some of the game highlights as well!

SHRM Kickball and No Kid Hungry

May 31, 2013 There is, deeply embedded into our collective psyche, the drive to do good. Specifically, good for others, for those who can’t do for themselves. And good in a way that can change someone’s life. Last June, at the SHRM Annual conference in Atlanta, Dovetail sponsored a small hockey game in the park. Aside from earning the players some strange looks, the game generated hundreds of dollars for Atlanta Mission. You can read more here if you like. This year, we have had more time to plan and more people asking to be part of the event. We’re proud to share that we will be repeating our event, though in a different venue and format. Sunday, June 16th, Dovetail Software and Dice will be sponsoring SHRM Kickball 2013 to benefit the No Kid Hungry campaign. We will be playing in Grant Park in Chicago, and have an all-star list of…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season. For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place. I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners. It is, I think, the most wonderful time of the year. We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year. Specifically, it's at the Contemporary Resort at Disneyworld. Not a bad venue. For those looking for a summer vacation they can leverage into something work related, it's great. For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great. No complaints. So what's…

Prophet Motives

May 17, 2013 I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week. It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements. These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups. I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed. While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead. We looked at how to determine the right metrics to track, as well as the best way to present data as information. It was a great two hours, and…

HR, Science Fiction and the Future

April 18, 2013 As a self-admitted recovering nerd, it should be no surprise I've been a sci-fi fan my whole life. Whether it's pouring over the Patton Oswalt Star Wars filibuster, reading all the Iron Man 3 spoilers I can find, or wondering which direction The Walking Dead will take next, I've always been fascinated with the genre. And I've often wondered if there are any really great ideas that sci-fi hasn't already given us. Remember the old saying, "science fiction plus time equals science fact"? It's all true. So I do wonder at times if there is anything new we can expect out of HR. Have we already hit on all the good ideas? Are we just trying to make them reality? If we look at the writings of Asimov, Gibson, or Phillip K. Dick, we are shown worlds where HR doesn't exist. Where our systems run our…

The Carnival of HR – It’s All About Sharing

March 27, 2013 One of the best things about having a blog in the HR world is getting the chance to be part of the Carnival of HR. If you are really lucky, you occasionally get to host it and call the shots. And I, apparently, am very lucky indeed! This carnival is about sharing and evangelism. My partners here at Dovetail have never been shy about promoting the practice of HR, so we decided that we should spin the carnival in that direction. We asked for submissions not just of good posts, but of good posts from someone else. I had no idea how flooded I would be with responses! Sure, there are some of our favorite writers included, but you’ll also find plenty of new names, pushed to us by those favorite writers. There are a ton of great voices out…

The HR Carnival is Rolling Into Town!

March 14, 2013 If you've been around HR for any amount of time, you've surely seen or heard of the HR Carnival, run by friend of the show Shauna Moerke. Well the train is rolling this way, and we at Dovetail are thrilled to be hosting an upcoming version. On March 27th, the new carnival can be found right here. Some of you may know that I like to have a theme when I host, and this turn is no different. We at Dovetail are all about sharing. Aside from sharing the workload and the knowledge in our software, we like to share what we know and what we love about the HR community. So we are making sharing part of our theme. When you get your submissions ready to send, we'd like you to include a link to someone else's blog…

Buzzword Bingo and HR Tech Conferences

February 27, 2013 We all know the game. We usually play it, at least in our heads. But there would be something very refreshing about one of the big shows making it part of the scene. How much fun would it be to have buzzword bingo as part of a big HR technology conference? Silly? Maybe. But the intent shouldn’t be to take away from a presentation or display by making a game out of searching for keywords. I’d suggest instead it should be done to discourage their use, forcing marketing teams to describe their product in meaningful terms rather than joining the nearly indiscernible mob migrating toward the hottest topics of the day. No more buzz. No more gamification, big data, cloud computing, or social technology. Forget about seats at tables or employee engagement as abstract terms. Move past…

The Art of Employee Self Service

January 28, 2013 I've been lucky enough to work with organizations that have employee self-service to varying degrees. Some push every piece of work back to the crowd, some only make it look like the employee can do anything on their own. Not all self-service systems are created equal, and if they were the implementation plan and functional design would make sure there are winners and losers in each instance. Because this tool is so easy to put into place and, if done right, so valuable to the organization, we thought it a worthwhile endeavor to share some thoughts on the fine art of building a great self service tool. There are ways of ensuring employee self service is well define and well executed, and they start, as most projects do, with an understanding of who the customers really are. So, for whom is employee…

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