Author: Kane Frisby

Chief Strategy Officer

About: As CSO, Kane Frisby is responsible for creating, communicating, executing, and sustaining Dovetail’s key strategic initiatives. Kane brings over 15 years of experience in consulting, implementing, and managing employee and customer support systems for organizations across the globe to Dovetail Software. Prior to joining Dovetail, Kane headed global HRIT & MI for Renaissance Capital, a leading emerging markets investment bank headquartered in Moscow, Russia. During Kane’s tenure at Renaissance Capital, he led the strategic direction for HR Technology and Transformation to Shared Services. Notable technology investments included Workday for core HR, Jobvite for recruitment, and Dovetail for HR Service Delivery. Kane, originally from the UK, has lived all over the world and spent his career identifying and implementing systems and technology necessary for global organizations to effectively manage employees and customers. Expertise HR Shared Services, HR Technology

Posts by Kane Frisby:

Open-Survey Season is Here! Participate in the Sierra-Cedar 2015-2016 HR Systems Survey Today!

May 28, 2015 Survey Season is open, so make sure you stand up and be counted! But wait, did you know why you should even care about the Sierra-Cedar HR Systems Survey? If you’re in HR, regardless of role, this affects you - read on to learn how you can help catapult HR in your company! The HR Systems Survey is the longest running, most widely distributed, and most highly participative research effort in the HR industry, annually tracking the adoption, deployment approaches, and value achieved from HR technologies. It studies the roadmaps organizations navigate and decisions they make regarding technology, integrations, processes, and people when building an HR function that serves their workforce and supports organizational outcomes. The survey provides practical data on emerging and innovative technology trends and helps organizations understand how they can capitalize on them. Did you know: Last…

Dovetail HR’s Early Customer Christmas Present

November 10, 2014 It’s simply the greatest feeling working for a SaaS (Software as a Service) provider! The continuation of update after update not only motivates our customers but also our employees. We also continue to push the bar in the HR Service Delivery world. How can the competition keep up at our pace; well, they can’t. We continue to ship 3-4 updates per year, and we can do this because we have a true SaaS model. All our customers speak the same language because they are ALL on the same version. Our customer support team are empowered and efficient, because they only need to learn one product, and our R&D is focused on the next version. With this latest release we have added a real time integration between Dovetail Employee Engagement Suite and Workday. We are a Workday partner, which provides us…

HR Technology – What’s under the SaaS hood and why you should care?

January 31, 2014 Something sinister hiding under your SaaS hood? Who cares what engine is in the hire car, who cares if the oil needs changing, who really cares if the radio is a bit faulty, who even cares the breaks need servicing, or the tyres have a bald patch - erm, yes those bits we really do care about. Thankfully there are laws, and standards in place to avoid this. Sadly, the same cannot be said about the SaaS (Software as a Service) technology industry. Dovetail Software partners with Amazon Web Services to host the Dovetail Employee Engagement Suite (Dovetail EES). We took a strategic decision to host with Amazon, who have been recognised several times as the clear leader by Gartner in Cloud Infrastructure as a Service (IaaS) category, as we knew as a company we were experiencing accelerated…

SLA Rule Perspectives & HR Service Delivery – Part Two

January 7, 2014 My fellow colleague Dwane Lay recently wrote a blog entry regarding Service Level Agreements (SLA’s) and how we both have slight different views on SLA’s in relation to Case Management. What does SLA actually mean? Firstly if we step back and ask ourselves “what do we actually mean by the term SLA?” I often hear people speak of an SLA as simply an amount of time a Service Provider has to respond or provide a resolution for a Customer issue; although these are components of an SLA, this is not a true definition of one. An SLA is much more than this! An SLA is an agreement between two parties, that describes the service provided, documents the Service Level Targets (what the service will be measured against, think KPI’s), and specifies the responsibilities of the Service Provider (HR in our…

Vendor Evaluation – Know your vendors!

December 10, 2013 A key part of any vendor evaluation during an RFP process is to really get to know your potential vendors. Certain due diligence should be performed against the short listed vendors to ascertain the fit between the vendor and your organisation. Factors such as: Financial, Technical, Functional, and Cultural fit are all important aspects to consider when performing a vendor evaluation against their products and services. All four of those areas are just as important on day one of becoming a customer, as they are throughout the lifetime of the product and service. Just looking at the technical aspect, areas that you should at least cover in due diligence include: Ease and speed of Implementation How to configure to meet your needs, today and into the future How often is the application upgraded, and how easy is the application to…

HR Shared Services is your bag? Grab these Resources!

November 14, 2013 Over the many years of working within HR Shared Services and HR Service Delivery I have been involved in various programmes and projects. Often I was working from the customer side as a sponsor or leading the project from concept through to handover and support (full end to end). Working on projects in HR Shared Services such as these involves countless hours of research, due diligence and conversing with fellow peers. Achieved typically by reading analyst reports, research articles, speaking with and hearing thought leader perspectives, reading reviews and posts from great HCM columnists, along with online forums and many more. I thought it might be useful to the reader if I posted some of those sites, and people that I follow and read, along with the conferences I visit. This is a multi part blog post, so…

Mitigating Legal Risk with Dovetail Software and XpertHR

March 13, 2013 What an A-Team we are creating here at Dovetail. We’ve just announced a strategic partnership between Dovetail and XpertHR. XpertHR is the market leader for HR professionals looking for compliance tools and guidance on employment law issues, they have a huge following in the UK (where I’m from) and they are turning heads in the US too! Linking XpertHR’s first class attorney backed legal knowledge and HR content into a delivery platform such as Dovetails HR Case Management and Knowledge Management solutions just makes perfect sense. With XpertHR knowledge and Dovetail Software, HR professionals responsible for managing employee grievances, drafting company policies and ensuring regulatory compliance can further mitigate legal risk and maintain compliance. I love it when a plan comes together! Read the full press release here: http://www.prweb.com/releases/2013/3/prweb10525422.htm

Customers now Expect Continuous Improvements from Vendors (as they should)

February 20, 2013 For a Dovetail customer, change is good, in fact change is great! That’s because our changes are constant innovations to our product. Change doesn’t happen in a big bang approach for Dovetail customers, no! We pride ourselves on our agile and lean approach to the speed of innovation we deliver. We don’t stop there. We deliver change to our customers multiple times per year, in fact at a rate of 5 per year. Dovetail Customers are able to take advantage of constant updates because Dovetail’s architecture is true SaaS. I personally like Naomi's 'Saas InFullBloom' article, andGartner's Reference Model for Multitenancy provides a great visual aid to true SaaS. To some, perhaps our “legacy” competitors, 5 updates per year may seem high, since people and businesses are naturally change averse, although that could now become a thing of the past. …

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on... The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted." That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…

HR Brit is Coming To America: Part 1

November 29, 2012 I’ve recently joined Dovetail Software as Chief Strategy Officer; my role is to build the company’s vision, focus on product strategy and to identify key strategic alliances that will benefit the firm, our partners and ultimately our customers. Where did I come from I hear you ask… Firstly I’m a Brit from across the pond, so I started my career in an English town in Surrey called Woking, sitting on a Customer Support desk working for a company that sold Helpdesk products, which is where I learnt the importance of excellent Customer Service and Support! Customer Relationship Management (CRM) seemed like an ideal career for me, I have a thirst for knowledge and thrive on sharing what I know with others. CRM took off in a big way, especially in Europe, where I spent 11 years working on large CRM…

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