Author: Rayanne Thorn

About: Rayanne Thorn joined Dovetail Software in 2015 after years working as a head of marketing for several HR and recruiting technology companies. She brings with her a great deal of experience as a former recruiting and HR practitioner who is passionate about the talent management industry. She launched HR Latte, an industry-related podcast, in 2014 to start conversations about what what we are doing right and how we can improve human resources and the many technologies which support it. She is an avid writer and loves producing worthy digital content that makes a difference in how we think and act. Expertise marketing, digital content, recruiting, human resources, conferences, events, video, podcasting, presenting, public speaking, copywriting, partnerships, strategy Feel free to follow Rayanne on Twitter here --> @Ray_anne

Posts by Rayanne Thorn:

The Front Line of Service – SaaS done right.

August 31, 2018 True SaaS Recently, Kane Frisby - our Chief Strategy Officer - wrote this: Workday customers and prospects are tech savvy. They get it. Power of One. True SaaS. Modern and innovative architecture. Sustainable Technology and Processes. It's second nature to a Rising attendee. We gel so well with the Workday Rising attendees, simply because we get it, too! I get to meet so many Dovetail and Workday customers and come away with so many new connections, all with meaningful and rich conversations. I believe the key to the success of the Rising events is the culmination of Workday Customers, Prospects, Employees, and Partners - coming together for the same purpose - delivering value to HR, Finance and Employees. Delivering Value - imagine that? Partnership Satisfaction Perhaps you can tell how happy he is, and we are, about our ongoing partnership with Workday.…

Becoming a Workday Select Partner

August 21, 2018 Arduous? Yes. I remember as a kid being told by my mother that anything worthwhile requires work and effort. It's just the way it is, if you want something bad enough. It's no different as a working adult or as a company working to grow and maintain partnerships. The process to become a worthy solution partner should be difficult - it should require work and proof that updates and maintenance will be kept at the forefront of said partnership. For, that is how partnership success is achieved and kept. Dovetail spent two years learning about our partner Workday and the requirements and benefits of an alliance. We were eager to provide the research and documentation required of our dev team and partnership /alliance manager. Because, anything worthwhile requires work, right? And each year, we continue the work to further cement…

Workday Rising 2018

July 23, 2018 Maintaining a Great Partnership At Dovetail, we've maintained our Workday Certified Partnership status, and have remained a solution partner in excellent standing. We love talking and writing about our partnership with Workday – why? Frankly, because it’s brought success and benefit to both companies and our joint customers. We work consistently with Workday to ensure that the needs of clients are met with the quality they expect. This isn't a Fluke Great relationships do not just happen, they are nurtured and needs are constantly met on both sides, in order for them to continue to be beneficial. Celebrating our 5th anniversary as a Workday Partner And we couldn't be happier. This partnership is about service, true customer and partner service, and what that means to us and our clients. We look forward to sharing what we do best, provide an intuitive…

How HR Case Management Works

June 26, 2018 The use of an HR Case Management system ensures that all HR interactions with employees are reported and tracked, that responses from HR or Management are consistent and timely, that legal and regulatory compliance are considered and adhered to, with records securely housed in a single location easily accessible by appointed administrators. What is HR Case Management? If we consider Customer Service, case management tracks interactions with customers, ensuring the purchasing and product acquisition experience is the best. If addressing case management in healthcare, this would be tracking of the life cycle of a patient and their every interaction with a healthcare provider or healthcare facility/system. HR Case Management is similar: reporting and tracking of every employee interaction with HR, which allows HR and Executive Management to understand the full employee experience with the employer. HR Data collected using Case…

What HR Metrics are YOU Tracking?

May 1, 2018 What are you measuring? HR Data and Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published and promoted content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right technology to assist with tracking this date or perhaps, there is no centralized storage of your employee data, making it difficult to access and review consistently. Maybe you don't know all you should be reporting on.…

GDPR Compliance for HR Data

March 1, 2018 GDPR Compliance for HR Data - How Difficult will it be to Achieve? [podcast, 19 min 40 sec] General Data Protection Regulation GOAL: One single privacy law for the EU HR Latte Expert Guest: Grant D. Petersen is a Shareholder at Ogletree Deakins based in Tampa, Florida. Mr. Petersen Represents and Counsels Employers of: U.S. and International Labor and Employment Laws U.S. and Global Data Privacy and Data Protection Laws Foreign Corrupt Practices Act and other international anti-corruption laws. Founder of Ogletree Deakins’ Data Privacy Practice Group Co-Founder of Ogletree Deakins’ International Practice Group. Additionally, Mr. Petersen advises clients regarding the impact of global data privacy laws in the workplace, the complexities of international transfers of human resources data, and practical steps for compliance with the upcoming General Data Protection Regulation. He speaks and writes Grant D. Petersen and Dovetail's Rayanne…

5 Gifts of Employee Engagement

December 21, 2017 Are you providing adequate employee engagement? Every year, thousands of HR Practitioners around the world would love to drop packages of excellent engagement on their employees' desks. In a year of record-high revelations of sexual harassment claims, as well as calling out bullies and corruption, HR has been busier than ever. Check out these five quick ways to show you care about your employees. Their needs are really pretty simple and realistic. No surprises here, but maybe HR will start to listen. 5 Gifts of Employee Engagement 2-way Communication - Are you listening and responding to what your employees are saying? It's easy to ignore complaints and skip the opportunity to let employees know that you heard them, but is it prudent? Consider the reasons why people leave great organizations: usually they don't. Are you asking the obvious question: why…

Service Worth the Price of Admission

November 14, 2017 Yay! A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone. The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

Does Your Employee Experience Match Your Employer Brand?

November 1, 2017 Is HR Broken? What do you think? I've heard and read it often that HR is, indeed, broken. Human Resources and Talent Management are supposed to assist employees (ranging from high-ranking executives to the newest and most subordinate player) in their experience at work, making it better. HR should, most definitely, listen to and be responsive to every employee on payroll. Human Resource Professionals have fought for years to get a seat at the table. But, what exactly does that mean? We should be tired of the excuses given for why bad employment experiences exist. If employees are taken care of, basic needs met, if they are heard, if managers are doing their jobs? Perhaps lawsuits and attrition would drop and those tremendous employer branding efforts would be a little less necessary. Do Employees have a Voice? It may be…

The Rise of a Great Partnership

October 3, 2017 One of my favorite quotes from David Duffield, Co-founder /Co-CEO Workday is, “I’m sort of a foot-on-the-gas kind of guy.” We've noticed and we are happy for the ride! The Power of Partnerships I've been able to see first hand the power of partnerships over the last several years while working for and with HR Tech companies. Establishing and maintaining partnership relationships has developed some lasting friendships and superior allies in a space many of us love. Our partnership with Workday is no different. The Dovetail team works closely with Workday to ensure that the needs of clients are consistently met with the quality those clients have come to expect. As we Prepare for Workday Rising Two years in the making and now two years in, Dovetail maintains our Certified Solution Partner status with Workday. We consistently work hard to keep…