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Dovetail Blog

Top 5 Reasons to Visit Dovetail Software at the HR Tech Conference

September 23, 2011   Deemed “the world’s best conference on HR Technology," the annual HR Technology Conference & Exposition  is the largest North American gathering of HR professionals, experts and technology vendors, and Dovetail is excited to be a part of it. With all the great vendors and service providers exhibiting this year, it may be tough to make it to all the booths. However, we’d like to be on your short list, and here’s why a stop at the Dovetail Booth #353 is worthwhile: 1. We’re a NEWBIE. As Naomi Bloom pointed out via Twitter, there are over 220 exhibitors at the HR conference and a ton of fresh faces. This is our first time to exhibit at HR Tech so visiting us will ensure you’re seeing a product you’ve never seen at past HR Tech Conferences. If you’ve never used HR…

Congratulations to Dovetail’s ASHHRA Attendee iPad Winner Tricia Engfehr!

September 14, 2011 We are thrilled to announce that Tricia Engfehr with Memorial Health Systems is the lucky winner of the Dovetail booth raffle item – the Apple iPad. Dovetail exhibited at the annual ASHHRA conference in Phoenix Arizona this week. Attendees had the opportunity to meet with other HR Health Care professionals, earn up to 18.5 Recertification Credit Hours, and see the latest in HR Healthcare technology and services. Dovetail attended to showcase Dovetail Support Suite for HR, our web-based support software including a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Tricia stopped by our booth to learn more about our solution and then entered our drawing to win a free Apple iPad. Dovetail had over 120 entries and chose 1 winner at random. Congratulations, Tricia! Enjoy your new iPad.

Come Visit Dovetail Software at the 14th Annual HR Technology Conference in Las Vegas

We’re so excited to sponsor the Human Resources Executive’s 14th Annual HR Technology Conference & Exposition, Oct 2nd – 5th at Mandalay Bay in Las Vegas, NV. The conference draws top HR executive’s from all over the world, and this year they’re expecting over 2500 attendees. We will have a strong presence at the event and can be found at Booth #353 in the Expo Hall where attendees can stop by to see a personalized demo of Dovetail Support Suite for HR and chat with our team about how our solutions can help your HR organization. Additionally, you can be one of the first to see Dovetail Support Suite Version 3.0, which we’re launching at the show. This latest release includes new features, such as social media integration capabilities and improved analytics functionality. Expo hours are Monday, Oct 3rd from…

Dovetail is Exhibiting at ASHHRA Sept 10-13 in Phoenix, Arizona

August 17, 2011 Dovetail Software will be exhibiting at the upcoming ASHHRA Annual Conference & Exposition September 10-13, 2011 in Phoenix, Arizona. We will be at Booth #432 at the expo hall. Here's the link if you want to learn more about the Conference. At the expo we will be showing Dovetail Support Suite for HR, our web-based support software that enhances your existing HRMS to help you interact with employees simply and effectively, improving productivity with fewer resources, lowering your costs. The suite includes a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Here’s a screen shot of our Console:     Besides learning about how Dovetail can improve your HR Service Delivery with its powerful case management capabilities, you can register to win an iPad that we will be giving away to one lucky attendee who registers at our booth.…

Can You Manage Your Employee Grievance Process?

July 27, 2011 We had a customer meeting last month and the customer was trying to solve a very basic, but important problem – managing their grievance process. Their current method in tracking an employee’s grievance was a nightmare. Image a system with paper folders, unconnected communications, and sticky notes. They didn’t know who was doing what, what remained to be completed, whether they were completing tasks on-time, and had no easy ability to look at the history of a given grievance or come up with any meaningful statistics on how they were handling grievances. So what do they want? They want to track an employee’s grievance from beginning to end. More specifically they wanted to: Track all interactions no matter the communication channel; Know which HR advisor is responsible for the grievance at any given point in time (the person might change…

Go on HR, free yourself from IT….

July 7, 2011 Hey HR, IT doesn’t have to own your technology.   It’s probably only fair that I follow up that statement with another.  Hey HR, IT most likely doesn’t want to own or maintain your technology.   To get started, let’s address some common underlying reasons why HR has been so reliant on IT to acquire, customize, and maintain their applications.   Unfortunately for you HR, you’re rarely a profit center and are all too familiar with battling management to fork over capital budget to organizational departments that don’t correlate in plain sight to increased shareholder earnings.  So after the obvious need for a main HRMS that holds the majority of must-have employee information, procuring additional HR technology can sometimes become more of a reliance on existing applications that IT owns.  For example, I’ve come across a healthy share of HR departments who are…

Customer Service: Why Don’t Companies Get it?

July 6, 2011 It never ceases to amaze me how companies’ customer service departments do a disservice to their company. While I have never claimed to be a English scholar, I thought the definition of customer service is to “serve the customer”. Now, we could debate what “serve the customer” really means, but I don’t think it does companies any good when they make really bad, obvious mistakes in servicing their customers. I have written many times previously on this subject, suggesting that technology can help companies provide great customer service, but no matter how good the technology, if the company’s policies or environment don’t allow their customer service reps to make good decisions or give them the latitude to make judgment calls when necessary, the ultimate outcome is poor customer service.   I’m sure we all could make a list of prior…

Customer Service – Is it the Technology or the People?

June 16, 2011   I love great debates, Coke or Pepsi, boxers or briefs, or how about the most recent one, Did the Miami Heat choke or Did the Dallas Mavericks win it? (I’m bias since I live in Dallas and love the Mavericks.) Another one that is ongoing is, What makes for great Customer Service, is it the Technology or the People? I have written before on this subject, and we at Dovetail think about this issue on two levels. One is like anyone else providing Customer Service to their customers, and the other is as a provider of Customer Service software, and for us, the line between the two often blur. I recently read a blog post on this subject written by Esteban Kolsky, called Guess What Customer Relationship Management is All About? Esteban is part of the team putting on…

HR Webinar Series: Techniques for Enhancing HR Service Delivery

June 13, 2011 Dovetail Software has put together a series of informative, 30 minute webinars exploring some of the ways in which HR Service Delivery can be significantly enhanced while containing costs and reducing legal exposure within your organization.   We will cover one topic per month, typically on the third Thursday at 10:00 AM Central and repeating on the following Tuesday at 2:00 PM Central. Here’s a list of the currently scheduled webinars.   Scheduled Webinars   Enhancing HR Service Delivery with Case Management   Thursday, June 16th at 10:00 a.m. Central Tuesday, June 21st at 2:00 p.m. Central   We will cover the basic concepts of Case Management and how its use serves to enhance HR Service Delivery in general. We will show simple methods for automatically tracking all interactions relating to an issue or question whether they occur by phone,…

IHRIM 2011 Recap

May 26, 2011 I attended my first IHRIM conference last week in Washington D.C. I was quite impressed by the attendees and their thirst for knowledge: from the various sessions, through networking, and by the various technology solutions being showcased by the vendors in the Expo hall. Dovetail also exhibited at the conference and we were very busy at our booth, often times people were waiting for assistance or the chance to see a demo of our product. It was great to see that attendees were interested in learning how a HR Help Desk solution could help their organization.   I walked the Exhibit Hall a number of times and met a number of the CEOs I had previously talked to, but never met, including Lois Melbourne of Aquire, Jason Averbook of Knowledge Infusion, and Shafiq Lokhandwala of NuView Systems. Unfortunately, each of…