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Tag: HR Service Delivery

HR Shared Services is your bag? Grab these Resources!

November 14, 2013 Over the many years of working within HR Shared Services and HR Service Delivery I have been involved in various programmes and projects.  Often I was working from the customer side as a sponsor or leading the project from concept through to handover and support (full end to end).   Working on projects in HR Shared Services such as these involves countless hours of research, due diligence and conversing with fellow peers.  Achieved typically by reading analyst reports, research articles, speaking with and hearing thought leader perspectives, reading reviews and posts from great HCM columnists, along with online forums and many more.   I thought it might be useful to the reader if I posted some of those sites, and people that I follow and read, along with the conferences I visit.  This is a multi part blog post, so…

Building a HR Shared Service Function with HR Case Management

November 5, 2013 At Dovetail, we are very often asked to consult with clients who are building their HR Shared Services team.  In many cases, this will include an HR helpdesk function and human resources case management software.  This usually includes human resource reporting and human resources analytics, as well as physical and functional setup.  While my focus with the team is usually on the HR reporting side, there are a few lessons we've learned when it comes to HR service delivery that apply almost universally. First, make sure you have the right people on the team.  There is a myth that if your system is built correctly, you can staff your HR help desk team with entry level call center employees, and they need no experience with HR case management software or functionality.  The truth is while our software may make the…

Business Ethics, A Thing of the Past?

October 31, 2013 As a Sales Director for Dovetail Software, I work daily with many different companies looking for HR Help Desk Software. Often these are organization conducting an RFP for their HR Shared Service organization. They are generally comparing vendors in order to find the solution that best meets the needs of their organizations. What I keep seeing are situations where our competitors grossly exaggerate their number of clients and most often the functionality of their product/software. So I wonder, is the term “Business Ethics” an oxymoron?  Is it now the norm to lie and thus the sole responsibility of the company to properly vet out the vendors that are being dishonest?   Being honest and forthright is something we believe in as an organization and my personal brand is important to me so I steer away from that practice. However, I’m…

HR Tech Europe – The Show Across The Pond

This year, I had the pleasure of attending the HR Tech Europe show in Amsterdam for the first time.  It's easy to see why HR leaders, especially those who run HR Shared Services or HR Service Delivery teams, would be willing to fly from around the globe for the show.  And it's not just to visit Amsterdam.  Marc Coleman and his team have put together a show that has grown in leaps and bounds in the last three years, and offers some serious value to those who make the trip. First, the atmosphere is one that every HR leader begging to be taken seriously should celebrate.  A professional atmosphere, free of boondogglers and junketeers, marked by HR leaders dressed for a business conference, and vendors attired to match.  I saw only one booth (and honestly can't recall who it was)…

Discovering and Tracking the Metrics that are Right for YOUR HR Shared Services Organization

July 10, 2013  [pb_vidembed title="" caption="" url="http://vimeo.com/70983955" type="vem" w="480" h="385"] The driving forces behind most HR Shared Services Centers is efficiency and quality.  Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization. In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage. What you will learn: A step-by-step method for determining what metrics are important to your HR SSC How to use technology to automatically track and report those metrics Methods for encouraging continuous improvement in each area The difference between data and information, and how to bridge the gap in a meaningful way    

Dovetail Customer Tony Murray Shares his Business Case for HR Case Management

June 27, 2013   According CedarCrestone’s HR Systems Survey, 49 percent of organizations are currently using HR Service Delivery software and 77 percent plan to implement an HR Help Desk solution in the next three years.   However, even as it becomes more main stream, some HR leaders are still struggling to get HR Case Management software moved from the “nice-to-have” to the “must-have” column of the budget. To help address this, we asked Dovetail customer Tony Murray, HR Director at Diamond B Construction in Alexandria, Louisiana, to share his experience implementing an HR Case Management solution and explain why it’s a “must-have” for his organization.   In this interview, Murray discusses how he identified the need for an HR Case Management solution, how it has solved productivity problems, and how it has helped show his executive team why HR deserves a seat…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season.  For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place.  I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners.   It is, I think, the most wonderful time of the year.   We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year.  Specifically, it's at the Contemporary Resort at Disneyworld.  Not a bad venue.  For those looking for a summer vacation they can leverage into something work related, it's great.  For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great.  No complaints.   So what's…

Prophet Motives

May 17, 2013   I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week.  It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements.  These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups.   I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed.  While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead.  We looked at how to determine the right metrics to track, as well as the best way to present data as information.  It was a great two hours, and…

cfactor’s Gary Givan on the Role of Social Collaboration Tools in HR Service Delivery

April 15, 2013 cfactor's Gary Givan is passionate about social collaboration tools. He believes (and we agree with him) that social tools not only change the game when it comes to employee engagement and collaboration, they can also be a real driver of productivity. Gary discusses how to integrate social tools into employees' and HR professionals day-to-day work to drive engagement and productivity in our recently released eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless.   While it seems like social tools are the shiny new object in HR technology, many organizations still question their value and the best ways to use them. I recently had a chance to catch up with Gary and chat with him about how HR and employees can use social tools effectively. Here's our conversation:     Emily Lewis: What is social HR and why does…

cfactor’s Cary Schuler Discusses the Next Generation of Employee Self Service

April 11, 2013 As many of you know, we recently released the eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless with cfactor, one of our partners. The ebook offers insight from five HR experts on how to build an HR service delivery model that improves efficiency, lowers costs, and gives HR professionals the tools they need to be a strategic player within their organizations. In it, employee portal and self service expert Cary Schuler, CEO of cfactor, discusses the importance of real-time access to essential information to ensure your self service portal is accomplishing its objectives.   Since effective employee self service is such a huge component efficient and cost-effective HR service delivery, I asked Cary to expand on some of the concepts he discusses in the eBook. Check out our conversation below:     Emily Lewis: Unification is a theme you…