Tag: HR Service Delivery

November Webinar: Measuring the Performance of your HR Shared Services Center

October 18, 2012 Is your shared services model performing as efficiently as it should? How do you know if your shared services program is delivering as much value as it could? What are the right metrics to track? If you have questions similar to these, tune in to our November 1st webinar: Measuring the Performance of your HR Shared Services Center with HR shared services expert and president of the HR Shared Services Institute Jim Scully and Dovetail's head of HR Process Design Dwane Lay. HR shared services has become more prevalent over the last 15 years. Despite its growing popularity, how to correctly measure and benchmark an HR shared services center’s performance and its value to the organization remains a hot topic, which demonstrates that there probably isn’t a simple or universal answer. In this month’s webinar, Scully and Lay will explain the shortcomings…

Heating up: HRSSI’s HR Shared Services Executive Retreat in Hotlanta!

August 6, 2012 As the weather heats up going into the last month of summer, so does our conference schedule. August is jam-packed with great events and we’ve added one to our agenda this year that I’m particularly excited about attending. The Human Resources Shared Services Institute’s (HRSSI) 2nd annual HR Shared Services Executive Retreat is happening next week August 13th – 15th in Atlanta, GA. This is the premier collaboration event for HR shared services executives and an opportunity to share experiences and insights with participants who have similar challenges and goals.This year’s agenda includes a speaker line-up from companies such as Microsoft, Merck, Coca-Cola, NCR, and Tyco, consultant-led workshops, break-out peer collaboration sessions and a SaaS vendor expo with vendors specifically invited for their relevance to shared services enablement. Speakers will share their knowledge and experience in successfully adapting their HR…

Complimentary Article: 5 Tenets of a Successful HR Shared Services Center Implementation

June 27, 2012 As organizations expand into new markets and the complexity and amount of HR issues increases dramatically, HR Shared Services Center (HR SSC) adoption continues to grow. Organizations are embracing shared services in an effort to cut costs and improve operational efficiency in their HR departments. HR SSCs provides substantial benefits to organizations such as reducing costs, increasing department efficiency and enabling HR specialists to focus on strategic initiatives rather than administrative tasks. However, if not implemented correctly, lauching an HR SSC can be a costly and time-consuming failure for your organization. Our latest knowledge article “Five Tenets of a Successful HR Shared Services Center Implementation” outlines five critical but often overlooked areas companies need to focus on to ensure successful launch and ongoing management of an HR Shared Services Center and to reap its considerable benefits. The article covers: Harmonizing…

The Gamification of HR Systems and Services

May 21, 2012 Today's post is a collaboration with Dr. Colleen Sutherland. It was initially published in the April/May 2012 issue of WSR (Workforce Solutions Review) for IHRIM Publications. Colleen is the Director of Change Leadership at BJC HealthCare in St. Louis, MO, a 13 hospital nonprofit health care organization focused on delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. Focusing the majority of her professional career in health care-related fields, she began her human resources career at Blue Cross Blue Shield of Missouri, transitioning to a process improvement focus culminating in roles of Master Black Belt at GE Capital and Senior Director, Patient Services Corporate Quality at Express Scripts, a pharmacy benefit manager. Returning to human resources at BJC, Colleen has been focused on the deployment of the organizational change management methodology and supporting executive change leadership consulting…

Congratulations to Dovetail’s HR Tech Attendee iPad2 Winner Michelle Feyerherm!

October 7, 2011 We are thrilled to announce that Michelle Feyerherm with CBIZ can add an iPad2 to her list of key take-aways from the 14th Annual HR Technology Conference & Expo in Las Vegas this week. With over 3000 attendees, this year’s conference was the largest to date and from an exhibitor’s perspective, a huge success. Dovetail exhibited for the first time this year to showcase Dovetail Support Suite for HR, our web-based support software including a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Feyerherm was one of the hundreds of conference attendees who stopped by the Dovetail booth to learn about our solution and how it could impact her HR organization. Booth visitors were entered into a drawing to win a free Apple iPad and Dovetail chose one winner at random.Congratulations, Michelle! Enjoy your new iPad.

HR Case Management and the WIIFM

September 29, 2011 With the 14th Annual HR Technology Conference & Exposition just days away, social media sites are buzzing with all the new technology and vendors exhibiting at this year’s show. As noted in my Top 5 Reasons to Visit Dovetail Software blog post, we’re one of those new vendors. We provide a HR Case Management and Help Desk solution that integrates with your existing HRMS to improve HR productivity and employee satisfaction. Since Case Management is a fairly new concept in HR, I wanted to briefly discuss what it is and the WIIFM (what’s in it for me?), which is usually the first question that comes to mind when implementing a new solution. To ensure I don’t go skipping down the marketing-jargon-of-meaningless-fluff trail, I’ve asked our Dovetail Support Suite for HR Product Manager, Russ Resslhuber to answer a few questions: Emily Lewis: What is HR Case Management? …

Top 5 Reasons to Visit Dovetail Software at the HR Tech Conference

September 23, 2011 Deemed “the world’s best conference on HR Technology," the annual HR Technology Conference & Exposition is the largest North American gathering of HR professionals, experts and technology vendors, and Dovetail is excited to be a part of it. With all the great vendors and service providers exhibiting this year, it may be tough to make it to all the booths. However, we’d like to be on your short list, and here’s why a stop at the Dovetail Booth #353 is worthwhile: 1. We’re a NEWBIE. As Naomi Bloom pointed out via Twitter, there are over 220 exhibitors at the HR conference and a ton of fresh faces. This is our first time to exhibit at HR Tech so visiting us will ensure you’re seeing a product you’ve never seen at past HR Tech Conferences. If you’ve never used HR…

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