March 9, 2016
Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…
Learning to Recognize HR Shared Services Waste
March 9, 2016
Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…
March 7, 2016
HR Shared Services Webinar Originally recorded: Wednesday, March 23, 2016 
June 9, 2015
I took the title and input for this blog from John Hoebler's, Technology Lead at CrossCountry Consulting, excellent post recently entitled, "Don't be fooled by 'fake cloud' finance systems" - I changed the title ever so slightly, to really place emphasis on the level of fabricated fashion in today's SaaS vendor space, and of course it's important to HR professionals too! One can immediately see the Barbie® doll, and recognize it's not a reality - it's easy to do that from one glance. However, SaaS (Software as a Service) is hidden from view, under the hood, safe and sound...or is it? Real SaaS vendors might start to sound like a broken record soon, however, buyers are still unequipped, unsure and unaware as John points out in his article the "fake" SaaS vendors are using clever marketing to fool their buyers.…
April 6, 2015
Dovetail is excited to be sponsoring at the LEHRN (Leading Edge Human Resources Network) HR Technology Expo this Thursday, April 9th, in Minneapolis, MN. This one-day event features the latest in the strategic workforce and talent management space. The day will feature educational sessions on emerging topics and trends (full agenda) and product demos (ShopperTracks) by key exhibitors and sponsors from many top HR technology players. We’ll be demonstrating Dovetail Employee Engagement Suite V13, which combines HR Case Management, Knowledge Management, Employee Service Portal to enable companies to do a better job of tracking, managing and reporting on HR-related issues and requests. The event will focus on five key trends HR professionals must understand as workplaces evolve around them. These trends include: a new focus on team leaders within organizations as the drivers of business and growth; a shift from…
February 5, 2015
It’s no mystery, nor is it revolutionary when it comes to the concept of an organization empowering its workforce to answer their own questions in order to offload HR service delivery staff. Transactional portals have been allowing for the update of personal information, checking and enrolling in benefits, and searching FAQ’s for years. We’ve even seen significant employee onboarding being moved to the web and intranets, as well as a real push to true organizational cultural immersion and employee engagement via personalized portals. However, slightly newer to the game has been the offering of Case Management functionality to portals. Even more cutting edge and something unique to Dovetail’s Employee Engagement Suite is the power of embedding Employee Self Service Case Management and Knowledge Base functionality to an organization’s new or existing employee intranet or portal. Similar, but also unique…
September 22, 2014
Fredric Svennson,Senior HR IS Project Manager, Sony Mobile Sony Mobile implemented an HR Shared Services Center (HR SSC) to streamline its HR processes and provide faster and more consistent service to their rapidly growing employee population. To support its HR Service Delivery model, the HR team, implemented HR Help Desk solution Dovetail Software in December 2013. Fredric Svensson, Senior Global HR IS Project Manager at Sony Mobile and the technology implementation leader will be speaking at the HR Technology Conference in Amsterdam in a few weeks and will discuss how Sony Mobile uses technology and measures success within its HR SSC. Fredric agreed to sit down with me and answer a few questions to give you a glimpse inside Sony Mobile’s HR SSC and offer you a preview of what he will be covering in his session.…
August 5, 2014
Last week, I had the pleasure of attending the HRSSI Conference in Atlanta. The conference is a Human Resources (HR) Shared Services event for HR Executives and Jim Scully has done a nice job of marketing to that particular audience with content rich in information without the SALES pitch of other HR Shared Services shows. It is appropriately named the HRSSI Shared Service Institute Executive Retreat. I came away from the HRSSI retreat with a few new friends and some valuable insight on current trends, challenges and what technology solutions are prevalent in HR Shared Services today. Many of the scheduled presenters had solid metrics that they were willing to share and discuss. I left with a burning question though…why are so many of Fortune Top 500 Companies forced to use their IT Departments CRM solution/technology to manage the complex HR…