Tag: Matt Yunker

Matt Yunker: Showing Efficiency and Savings to Benefit our Clients

November 4, 2016 Matt Yunker, "Ethics and Integrity in Sales" Matt Yunker, Director of Sales with a Focus in Healthcare “One of the reasons I came to Dovetail was the integrity of the organization. Ethics is a big deal to me. You just can't lie to a customer. I see it over and over. And I think 'Lies by Omission' is a big issue in sales, where you just don' tell them and you let it go and you deal with it later. If I were the customer, how would like to be I like to be sold to? What would I like to know up front? I need to know so that I can make an educated decision." - Matt Yunker Check out this great interview and learn what’s on Matt’s mind: Dovetail Employee Engagement Suite Healthcare Focus By HR, for HR A Product that…

What Is Integrity – Really?

August 15, 2016 Honesty and Trust Are Integral to Integrity People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching… So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way? Leadership I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted those…

Hidden Costs:

June 9, 2016 The Unexpected How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!! I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens. WOW! And I mean WOW - those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great company I…

We Put the Customer in Customer Service

June 2, 2016 Where is the Customer in Customer Service? So, recently a landscaper stopped by the house and offered to do some work. They basically would put down new soil, seed, and fertilizer. The cost? $1000, now you might say, “Hey Matt, you overpaid!” There were, however, some extenuating circumstances. I will review a few, so you can get an idea. The wife wanted grass even though we are in a drought and I stopped watering the back yard a few years ago. The wife wanted grass. And lastly…, I knew my wife really wanted grass. So, when these guys stopped by and offered to give me a yard, I took them up on it. The Actual Work Here we are: they laid soil, seed, and fertilizer. They actually gave me a one-year guarantee, so I was pleased that I didn’t have…

The Software Sales Pro Dilemma: What Do You Need from Me?

May 18, 2016 What do you need from me? As a professional salesman, I understand that my clients and prospects are busy. Sometimes, they don’t have time for a meeting, to talk on the phone, or even respond to an email. So the question is what do you want from me? How can I help you? You want and need to know what we do, how our product works, how it will benefit you and your organization - so you can call on us when you need us, but you just don’t have the time to meet and learn about what it is we do. "I want..." That being said, it’s coming from the wrong point of view. Essentially it is a selfish statement right? I want to show you, I want to tell you, I want, I want, I want. How about…

Learning to Listen

April 21, 2016 A Communication Issue Today So, you just want to talk and don’t want any answers? As a professional sales person, I run into this all the time. Being married for over 17 years, I run into the daily - yet I tend to miss it in most cases. So in my marriage, my wife shares things with me and we talk about her day or her job or whatever may be on her mind and I always trying to fix it or come up with a solution to whatever issue she may be having. I tend to take this same approach to my professional life, as well. Being a solution provider, consultant, all-around know it all, I think I need to have the answer to whatever problem you may have. What I am learning is I don’t always need to…

It’s not a question of IF – It’s a question of WHEN!

April 8, 2016 Change is Inevitable In today’s ever changing marketplace, everyone knows there will be changes. Changes to your career, changes in your management team, changes within your organization. Having spent the better part of 10 years in the recruitment world, selling recruitment services, as well as placing executives in new roles, the one thing I have come to realize is that change is inevitable. Healthcare HR What I am seeing now in the healthcare market, and in different industries as well, is a wholesale shift in process and procedures in organizational workflows. What do I mean by that? Mostly, that organizations have traditionally been very slow to make changes to the core functions within the architecture of their organization. Today, I see that it still takes time for organizations to make significant changes, but when they do decide on the direction…