Author: Emily Lewis

About: Emily left Dovetail in 2014. She joined Dovetail from Manticore Technology, where she headed global demand creation and lead generation programs. During her time at Manticore, she authored several eBooks, was a frequent blog contributor and became a thought leader in the area of marketing automation and marketing processes. Prior to joining Manticore, Emily was Director of Marketing at AHR, Inc, where she launched the company's nationwide online real estate education program and managed its e-commerce site. Emily graduated from the University of Texas at Austin with a degree in Corporate Communications. Expertise HR Case Management, Customer Support Solutions, Employee Self Service, HR Technology, Employee Knowledgebase, HR Service Delivery, HR Technology Trends, HR Conferences, Events & Tradeshows

Posts by Emily Lewis:

Heading to Workday Rising? Check out Dovetail’s HR Help Desk

August 29, 2013 We are thrilled to be kicking off the fall conference season as a partner sponsor at Workday Rising in a couple of weeks. Workday Rising is returning to San Francisco for their 7th annual educational gathering of customers, partners, and Workday employees. With more than 175 sessions, Workday Rising offers an incredible opportunity to learn about everything Workday. Additionally, it's a great way to meet leaders in cloud computing and chat with technology partners about our contribution to Workday's technology foundation. As a new Workday partner, we'll be showing off the latest version of Dovetail Support Suite, our SaaS-based HR Help Desk solution, at Workday Rising for the first time. Our solution combines HR case management, knowledge management, an employee service portal and reporting capabilities to enable HR to manage, document and report on all employees’ interactions…

Discovering and Tracking the Metrics that are Right for YOUR HR Shared Services Organization

July 10, 2013 [pb_vidembed title="" caption="" url="http://vimeo.com/70983955" type="vem" w="480" h="385"] The driving forces behind most HR Shared Services Centers is efficiency and quality. Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization. In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage. What you will learn: A step-by-step method for determining what metrics are important to your HR SSC How to use technology to automatically track and report those metrics Methods for encouraging continuous improvement in each area The difference between data and information, and how to bridge the gap in a meaningful way

Dovetail Customer Tony Murray Shares his Business Case for HR Case Management

June 27, 2013 According CedarCrestone’s HR Systems Survey, 49 percent of organizations are currently using HR Service Delivery software and 77 percent plan to implement an HR Help Desk solution in the next three years. However, even as it becomes more main stream, some HR leaders are still struggling to get HR Case Management software moved from the “nice-to-have” to the “must-have” column of the budget. To help address this, we asked Dovetail customer Tony Murray, HR Director at Diamond B Construction in Alexandria, Louisiana, to share his experience implementing an HR Case Management solution and explain why it’s a “must-have” for his organization. In this interview, Murray discusses how he identified the need for an HR Case Management solution, how it has solved productivity problems, and how it has helped show his executive team why HR deserves a seat…

Tweet to Fight Hunger and Support SHRM Kickball!

May 31, 2013 SHRM National is fast approaching, bringing with it SHRM Kickball! Dovetail Software and Dice are sponsoring the game on Sunday, June 16th at 7pmin Grant Park, with proceeds benefiting No Kid Hungry. We are so excited to be a part of this event and help feed the more than 16 million children in America who will face hunger this year. Many of you are playing or have donated to players to help to help hungry kids get the healthy food they need every day. BUT, there is another way to help support the kickball game and raise money for these kids. On Tuesday, June 11th to spread awareness and raise money, we will be holding a tweet-a-thon. Every time @Dovetail, #SHRMKickball, and a link to the game page is mentioned, Dovetail will donate $1, up to $1000. So all you have to do to raise money to help…

Dovetail’s Debut IQPC’s 13th HR Shared Services and Outsourcing Summit

May 9, 2013 The 13th HR Shared Services and Outsourcing Summit is next week, May 13th – May 15th, in Chicago and we are thrilled to be sponsoring it for the first time. Designed for executives in all stages of HR transformation, this is the community’s trusted event for peer-to-peer sharing, workshops and mix-and-match sessions based on your HR services delivery model’s maturity level and overall business goals. There are two break-out track sessions - one around planning and implementation and the other on continuous improvement and globalization. Dovetail client Tim Droegkamp, Global HR Technology Manager at Brady Corporation will be leading the first session in the Planning and Implementation Track at 10:15am on Tuesday, May 14th. His session, Change Management and Technology User Adoption for HR Shared Services Centers, will cover: how to successfully manage technology and business process transitions for the HR team and employees, the most…

May Webinar: Glocalizing HR Service Delivery

April 29, 2013 As you may have noticed, recently many of our educational resources have focused on HR Shared Services and building a successful HR service delivery model. Our latest eBook and last week's webinar discussed key components necessary for creating a service delivery model that improves efficiency, lowers costs, and gives HR professionals the tools they need to be a strategic player within their organizations. However, one important consideration that we haven't yet discussed and will cover in our next webinar is how to centralize HR, yet still connect with employees across the globe on a local level. Cultural, religious and legislative differences determine and influence HR policy and practices in different part of the world. However, the goal of HR Shared Services Centers (HR SSCs) that operate worldwide is to standardize their core HR systems and processes globally. But even as HR SSCs implement global…

Using Case Management to Build your HR Knowledge Base

Most organizations implement HR Shared Services Centers (HR SSC) for two main reasons: 1) they want to lower costs related to HR service delivery and improve efficiency, 2) they want free up HR leadership to handle more strategic initiatives and be less transactional. The idea is familiar enough. Empower employees to answer their own questions through an employee self-service portal and provide a centralized place for employees to get their questions answered by HR agents that are readily available. This frees up your HR specialists to focus on more strategic initiatives and improves the level of service you provide your employees. The only caveat is that in order for it to work, the knowledge - often times stored in the heads of experienced HR specialists - must be accessible both to those first tier HR agents fielding calls/emails and to the employees through the self-service…

cfactor’s Gary Givan on the Role of Social Collaboration Tools in HR Service Delivery

April 15, 2013 cfactor's Gary Givan is passionate about social collaboration tools. He believes (and we agree with him) that social tools not only change the game when it comes to employee engagement and collaboration, they can also be a real driver of productivity. Gary discusses how to integrate social tools into employees' and HR professionals day-to-day work to drive engagement and productivity in our recently released eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless. While it seems like social tools are the shiny new object in HR technology, many organizations still question their value and the best ways to use them. I recently had a chance to catch up with Gary and chat with him about how HR and employees can use social tools effectively. Here's our conversation: Emily Lewis: What is social HR and why does…

cfactor’s Cary Schuler Discusses the Next Generation of Employee Self Service

April 11, 2013 As many of you know, we recently released the eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless with cfactor, one of our partners. The ebook offers insight from five HR experts on how to build an HR service delivery model that improves efficiency, lowers costs, and gives HR professionals the tools they need to be a strategic player within their organizations. In it, employee portal and self service expert Cary Schuler, CEO of cfactor, discusses the importance of real-time access to essential information to ensure your self service portal is accomplishing its objectives. Since effective employee self service is such a huge component efficient and cost-effective HR service delivery, I asked Cary to expand on some of the concepts he discusses in the eBook. Check out our conversation below: Emily Lewis: Unification is a theme you…

5 Questions for Shared Services Institute President Jim Scully on HR Service Delivery

April 9, 2013 Jim Scully, founder and president of the Shared Services Institute (HRSSI) and 20-year shared services veteran, contributed to our latest eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless and discussed the definition of HR shared services and the components necessary for a true shared services delivery model. In it, he notes that it's difficult to distinguish between shared services and simple centralization when in reality, they are very different concepts. I recently had the opportunity to catch up with Jim and chat about shared services, technology and his definition of a successful HR service delivery model. Take a look: Emily Lewis: You have almost 20 years of experience in shared services. How has shared services changed and evolved in the last 20 years? Jim Scully: Shared services is like one of those massive road races,…

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