Author: Emily Lewis

About: Emily left Dovetail in 2014. She joined Dovetail from Manticore Technology, where she headed global demand creation and lead generation programs. During her time at Manticore, she authored several eBooks, was a frequent blog contributor and became a thought leader in the area of marketing automation and marketing processes. Prior to joining Manticore, Emily was Director of Marketing at AHR, Inc, where she launched the company's nationwide online real estate education program and managed its e-commerce site. Emily graduated from the University of Texas at Austin with a degree in Corporate Communications. Expertise HR Case Management, Customer Support Solutions, Employee Self Service, HR Technology, Employee Knowledgebase, HR Service Delivery, HR Technology Trends, HR Conferences, Events & Tradeshows

Posts by Emily Lewis:

Dovetail and cfactor Deliver New eBook: 5 Essentials for Making HR Service Delivery Look and Feel Effortless

April 3, 2013 We are thrilled to announce the availability of Dancing with HR Stars: 5 Essentials for Making HR Service Delivery Look and Feel Effortless, a comprehensive eBook featuring sections from five expert “judges” giving you performance tips on how to waltz your way to outstanding HR service delivery. ABC is in its 16th season of Dancing with The Stars, a reality ballroom dancing competition pairing professional dancers with celebrities. Being a fan, I watch as pairs practice, collaborate and choreograph their dance routines and then - the good ones at least - deliver a captivating performance that looks completely effortless. I started thinking about how similar it is to building a high-performing HR service delivery model. Delivering quality, seemingly effortless HR service delivery requires a carefully choreographed process, collaboration and practice. Fortunately, unlike dancing, you can leverage technology to support…

XpertHR and Dovetail Software Go Together Like Biscuits and Gravy

March 26, 2013 You know when two things just go together? Peanut butter and Jelly, Strawberries and Champagne, Romeo and Juliet? That's the best way to describe our recent partnership with XpertHR ... we just go together. Since announcing our partnership, I've had the opportunity to catch up with XpertHR General Manager Mike Porch and ask him a few questions to help you get to know the company, its products, what it can do for you and why we're such a natural fit. Give me the elevator pitch for XpertHR? XpertHR.com is an online service for human resource professionals, published in association with LexisNexis. We provide a suite of practical tools to reduce risk and help HR managers stay compliant with federal, state and municipal law. XpertHR provides access to the most comprehensive, authoritative and up-to-date guidance on employment law and regulation across those jurisdictions,…

Dovetail is Now an HR Certification Institute Approved Provider

March 20, 2013 I'm so excited to announce that Dovetail has been awarded Approved Provider status by the HR Certification Institute (HRCI) and can now offer recertification credit for approved webinars and programs! Credits apply toward the following certifications for HR professionals: PHR® (Professional in Human Resources), SPHR® (Senior Professional in Human Resources), GPHR® (Global Professional in Human Resources). For those of you that haven't joined us for one of our webinars, each month Dovetail hosts industry experts and thought leaders who discuss a variety of HR-related topics, such as social media in the workplace, employee relations metrics, shared services center performance, HR technology user adoption and much more. Our goal is to offer HR professionals valuable resources that aren't self-serving or only related products we sell. Offering programs that also counts towards your recertification requirements is just a way for…

March Webinar: 5 Best Practices for Compliant and Consistent Employee Relations

March 15, 2013 Join us on March 26th from 12:30 - 1:30pm CT to hear Mike Haberman, co-founder of Omega HR Solutions and widely known in HR circles at "the Compliance Guy", and Dovetail's Head of HR Process Design Dwane Lay discuss how to ensure employee relations practices meet the needs of federal statutes and comply with employment laws in 5 Best Practices for Compliant and Consistent Employee Relations. Shortcomings in key areas of compliance with today's complex and rapidly-evolving laws can put companies at significant financial and legal risk. HR professionals who understand how changing employment laws affect HR policies and procedures are invaluable to their organizations. In this interactive webinar, Mike and Dwane will discuss ways you can become the HR compliance expert in your organization and share best practices for compliant and consistent employee relations. In addition, you will learn: …

Dovetail Support Suite for HR 6 Debuts at LEHRN

March 6, 2013 The Leading Edge HR Network (LEHRN) HR Tech Expo in Minneapolis, MN tomorrow will be the first conference we've attended since the release of Dovetail Support Suite for HR 6 (released on Monday). The new release of our Case Management and Help Desk solution boasts over 40 new features and improvements designed to improve user experience, provide more detailed and insightful reporting, and better handle employees’ and managers’ local needs across the globe. We are thrilled to show it off to some HR Techies tomorrow and are offering a 20-minute demo from 9:45 - 10:05am on the Expo Southwest Stage during LEHRN's Shoppertrack Series. New features, including point-in-time data display, employee-viewed solution tracking and auto-populated data fields, give users the ability to create more accurate and in-depth reports. Context-sensitive solution search capabilities improve the HR team’s ability to meet employees’ and managers’ local needs.…

What you’ll Learn about HR Technology Implementations at LEHRN

February 26, 2013 The Leading Edge HR Network (LEHRN) is hosting Minnesota’s annual HR Tech Expo and Conference, the region’s largest showcase of knowledge and products for HR and Human Capital Management, on Thursday, March 7, 2013 in Minneapolis, MN. Dovetail is excited to sponsor this year’s show for the first time. This is one of the few regional shows that focuses specifically on implementing and optimizing HR technology. The LEHRN HR Tech Expo offers morning and afternoon “EduTrack” presentations, which offer case studies and strategies to understand and optimize HR software and services (and earn 4 CEU's). And this year, Dovetail’s resident business process and HR technology implementation expert Dwane Lay and Dovetail customer David Lindberg, Director of Human Resources at St. Francis Independent School District 15, will be co-presenting The Black Hole of Adoption: Why HR Tech Implementations Fail at 2:15pm on Thursday.…

Clarify Infrastructure Upgrade Services for MS SQL and Oracle Customers

February 14, 2013 Are you running a Clarify version prior to Clarify 12.5? Is your Clarify database running on a version earlier than MS SQL Server 2005 or Oracle 10? With the news that MS SQL 2000 will no longer be supported by Microsoft in March, we’ve been receiving a lot of inquiries this month about our Clarify Infrastructure Upgrade Services. While we haven't marketed it as a service in the past, our team has extensive experience upgrading RDBMS Infrastructures for Clarify clients. It’s very common for organizations that have implemented Clarify over the last 20 years to lag behind on the Clarify version they are running and for good reason. Clarify upgrades are costly, time-consuming and the new features are often not the best fit for their business model. If you’re running an older version of Clarify and need to…

Being Awesome at HR Service Delivery

January 23, 2013 Last week, my colleague Dwane Lay, who is pretty awesome, shared Scott Stratten’s The Book of Business Awesome and The Book of Business UnAwesome – a two-in-one entertaining and informative read – with me. The Awesome side of the book covered two concepts: 1) It discussed and offered several examples of how one employee (most of the time a front-line, customer-facing worker) became or changed the brand perception of an entire organization. 2) It highlighted ways that organizations used social technology to be awesome. In a nutshell, they used it how it’s designed to be used – to have a conversation, which involves listening and responding to people. Pretty simple right? Enter the UnAwesome side of the book: a highly entertaining collection of cautionary tales – many of them from enterprise organizations – of companies or employees that screwed up big time…

The HRSSI 2013 HR Delivery Practices Survey is Now Open! Complimentary Report Available

January 10, 2013 As you may recall, a few months ago we did a webinar with the Shared Services Institute's (HRSSI) founder and president Jim Scully on Measuring the Performance of your HR Shared Services Centers. In the webinar, Scully shared a step-by-step method for determining which metrics you should be tracking in your organization, how to track them and what they mean. Dovetail is now teaming up with HRSSI and other vendors to take it a step further and provide you with real-world statistics on how your peers are handling and measuring the success of HR delivery practices in their organizations. We are proud to sponsor the fourth annual Shared Services Institute's 2013 HR Delivery Practices Survey, which is now open for participation! As a participant, you will receive a copy of the survey findings at no charge. The report will cover performance metrics to…

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