Author: Emily Lewis

About: Emily left Dovetail in 2014. She joined Dovetail from Manticore Technology, where she headed global demand creation and lead generation programs. During her time at Manticore, she authored several eBooks, was a frequent blog contributor and became a thought leader in the area of marketing automation and marketing processes. Prior to joining Manticore, Emily was Director of Marketing at AHR, Inc, where she launched the company's nationwide online real estate education program and managed its e-commerce site. Emily graduated from the University of Texas at Austin with a degree in Corporate Communications. Expertise HR Case Management, Customer Support Solutions, Employee Self Service, HR Technology, Employee Knowledgebase, HR Service Delivery, HR Technology Trends, HR Conferences, Events & Tradeshows

Posts by Emily Lewis:

HR Practitioners, Contribute to my Goal of Not Writing CR*P and Get a Free Starbuck’s Coffee!

January 20, 2012 My mission as a blogger and a content developer is to create valuable, educational content for my readers through a deeper understanding of what HR practitioners need to improve their work experience and add more value to their organizations. The most valuable feedback and information I collect is not from analysts, consultants or my boss (sorry Boss), it’s from you – our readers. In other words, I don't want to write about cr*p that no one wants to read, and I'd like to enlist you for some help. To improve the content I put out and do my job better, I’d like to gain a better understanding of your world. In that spirit, I am conducting research on organization’s best practices for HR case management and employee relations. I’d like the benefit of your knowledge and experience with HR case…

Upcoming Webinar: Mitigating Legal Risk with HR Case Management

December 15, 2011 EEOC statistics reveal that the highest number of employment discrimination charges in its 45-year history were filed in 2010, and in this dismal economy, the trend is expected to continue. Event Details: Date: Thursday, January 12th Time: 12:30pm CT/1:30pm ET Duration: 30 minutes Consistent Employee Relations (ER) policies and practices are an important part of mitigating legal risk, but do not ensure you won’t be faced with a lawsuit, and if one is filed, documentation is your best defense. Join us on Thursday, January 12th for our latest webinar Mitigating Legal Risk with HR Case Management. We will be discussing how to use technology to ensure a consistent approach to handling and documenting grievances that will help you prevent and prepare for employment-related lawsuits. You will learn: How to ensure corporate policies are aligned with ER processes What common…

U.S. Info-Comm Reduces CRM-Related Maintenance Cost by 50% with Dovetail Support Suite

December 6, 2011 Nothing makes us happier here at Dovetail than hearing success stories from our customers. So when U.S. Info-Comm (USIC) President Stephen Stark agreed to participate in a case study, I jumped at the chance and wanted to share some of the highlights from their Dovetail Support Suite for Customer Service implementation experience with you. USIC, a technology and service provider specializing in telecommunications, data network support, and large-scale deployments, migrated from their proprietary CRM system to Dovetail Support Suite earlier this year. Stark noted that our team was able to complete the entire migration within just a few weeks and preserve custom business functionality, workflows and legacy data within their CRM, which meant less disruption to day-to-day business processes and minimal re-training requirements for their staff. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them…

How HR Analytics Can Help HR Lead Change

November 22, 2011 I just read a very informative article by Human Resources IQ contributor Brad Powers, a consultant and researcher in process innovation, addressing why HR does not often lead change to improve their organization’s processes. At the end of the article, he cites two causes responsible for the difficulty of HR leading change: 1) HR is often viewed by the CEO and executive team as a supporting role instead of a partner, who can offer the organization advice and counsel, 2) HR hires HR experience, who are accustomed to being viewed in a support role and will be less credible and comfortable engaging in operational advice. I agree with both of these causes, but would propose a third cause: a lack of reporting on employee-related issues leaves HR with little evidence to support recommendations for process changes. In a previous blog…

What Do Successful HR Departments & Technology Vendors Have in Common? A Good Onboarding Program

November 14, 2011 I attended a webinar last Thursday presented by HR Marketer and William Tincup, an expert in HR marketing and technology user adoption. The webinar, You Built It, They Bought It, But Do They Use It?, was designed to help HR technology marketers turn buyers into loyal users and advocates of their solutions. Throughout the presentation, Tincup advises marketers to treat customers the way good HR departments treat employees. At one point, he made the very true statement that many HR tech vendors are relentless when it comes to lead generation and gaining customers, but lose that vigor when it comes to getting their customers to actually use their product. I think the same could be said for many HR departments: They are relentless when it comes to recruiting and signing Talent but do not approach ensuring their new hires are…

Access Dovetail Support Suite for HR Online Tour

October 25, 2011 Welcome HR Tech Attendee! Thank you for visiting Dovetail Software. Please take a quick second to fill out the form below to access an online tour of Dovetail Support Suite for HR. Dovetail Software will not sell or disclose your information to third parties.

Congratulations to Dovetail’s HR Tech Attendee iPad2 Winner Michelle Feyerherm!

October 7, 2011 We are thrilled to announce that Michelle Feyerherm with CBIZ can add an iPad2 to her list of key take-aways from the 14th Annual HR Technology Conference & Expo in Las Vegas this week. With over 3000 attendees, this year’s conference was the largest to date and from an exhibitor’s perspective, a huge success. Dovetail exhibited for the first time this year to showcase Dovetail Support Suite for HR, our web-based support software including a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Feyerherm was one of the hundreds of conference attendees who stopped by the Dovetail booth to learn about our solution and how it could impact her HR organization. Booth visitors were entered into a drawing to win a free Apple iPad and Dovetail chose one winner at random.Congratulations, Michelle! Enjoy your new iPad.

HR Case Management and the WIIFM

September 29, 2011 With the 14th Annual HR Technology Conference & Exposition just days away, social media sites are buzzing with all the new technology and vendors exhibiting at this year’s show. As noted in my Top 5 Reasons to Visit Dovetail Software blog post, we’re one of those new vendors. We provide a HR Case Management and Help Desk solution that integrates with your existing HRMS to improve HR productivity and employee satisfaction. Since Case Management is a fairly new concept in HR, I wanted to briefly discuss what it is and the WIIFM (what’s in it for me?), which is usually the first question that comes to mind when implementing a new solution. To ensure I don’t go skipping down the marketing-jargon-of-meaningless-fluff trail, I’ve asked our Dovetail Support Suite for HR Product Manager, Russ Resslhuber to answer a few questions: Emily Lewis: What is HR Case Management? …

Top 5 Reasons to Visit Dovetail Software at the HR Tech Conference

September 23, 2011 Deemed “the world’s best conference on HR Technology," the annual HR Technology Conference & Exposition is the largest North American gathering of HR professionals, experts and technology vendors, and Dovetail is excited to be a part of it. With all the great vendors and service providers exhibiting this year, it may be tough to make it to all the booths. However, we’d like to be on your short list, and here’s why a stop at the Dovetail Booth #353 is worthwhile: 1. We’re a NEWBIE. As Naomi Bloom pointed out via Twitter, there are over 220 exhibitors at the HR conference and a ton of fresh faces. This is our first time to exhibit at HR Tech so visiting us will ensure you’re seeing a product you’ve never seen at past HR Tech Conferences. If you’ve never used HR…

Congratulations to Dovetail’s ASHHRA Attendee iPad Winner Tricia Engfehr!

September 14, 2011 We are thrilled to announce that Tricia Engfehr with Memorial Health Systems is the lucky winner of the Dovetail booth raffle item – the Apple iPad. Dovetail exhibited at the annual ASHHRA conference in Phoenix Arizona this week. Attendees had the opportunity to meet with other HR Health Care professionals, earn up to 18.5 Recertification Credit Hours, and see the latest in HR Healthcare technology and services. Dovetail attended to showcase Dovetail Support Suite for HR, our web-based support software including a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Tricia stopped by our booth to learn more about our solution and then entered our drawing to win a free Apple iPad. Dovetail had over 120 entries and chose 1 winner at random. Congratulations, Tricia! Enjoy your new iPad.

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