Author: Kane Frisby

Chief Strategy Officer

About: As CSO, Kane Frisby is responsible for creating, communicating, executing, and sustaining Dovetail’s key strategic initiatives. Kane brings over 15 years of experience in consulting, implementing, and managing employee and customer support systems for organizations across the globe to Dovetail Software. Prior to joining Dovetail, Kane headed global HRIT & MI for Renaissance Capital, a leading emerging markets investment bank headquartered in Moscow, Russia. During Kane’s tenure at Renaissance Capital, he led the strategic direction for HR Technology and Transformation to Shared Services. Notable technology investments included Workday for core HR, Jobvite for recruitment, and Dovetail for HR Service Delivery. Kane, originally from the UK, has lived all over the world and spent his career identifying and implementing systems and technology necessary for global organizations to effectively manage employees and customers. Expertise HR Shared Services, HR Technology

Posts by Kane Frisby:

The Sharing Show – with The Workday Sharing Guy

March 22, 2019 "Good morning and afternoon, it’s Wednesday 11am eastern, welcome all to The Sharing Show!" If you haven't heard that line before then you're missing out on a great weekly live show. Here is what you’ve missed in the first 4 episodes: The “i love workday” photo contest & fun photo of the week! #workdayhacks Search tips & tricks boomerang integrations Customer “Asks” Special guests from several Workday customers Floyd sharing lots of brainstorm ideas Brainstorm of the week Live Quizzes and more! The show airs live each Wednesday at 11am eastern, is only 30 minutes long and it is all about sharing, connecting people and a sprinkle of fun. If you'd like to watch next weeks show, sign up here: https://go.dovetailsoftware.com/the-sharing-show

Vegas, Vienna, and Value

September 13, 2018 As we finish out summer and look ahead to the fall (or Autumn for my British roots) it's quite arguably my favorite time of the year. It’s not just because the kids have gone back to school after an eventful summer, or the fact I’m gearing up for possible Floridian weather (which so far it looks like we are in the clear), instead it’s the run up to the majestic trifecta: Halloween, Thanksgiving and Christmas. Among these family traditions, right in the middle, are the "work" celebrations; the festivities of HR Tech Conferences! And there are none better than the annual Workday Customer Conference - Workday Rising. The best part being there are two of them! Rising USA and Rising Europe. I’ve had the pleasure of attending both for several years now, and still each year I'm always looking forward to…

Why is HR Service Delivery so Hot?

September 11, 2018 Gartner certainly believes so, with the recent addition of this category to the main HCM suites in the latest HCM Cloud Magic Quadrant. Ultimate Software also certainly believes this to be the case with their recent acquisition of HR Service Delivery vendor PeopleDoc for $300 million. Here is one way to think about it, let's step over to the front of house, the sales team organisation: Successful sales teams are using a tool for Customer Relationship Management or CRM to keep records of any interaction their company has with their customers or prospects. This could be phone calls, emails, web chats, chat bots or web hits on their corporate website. It’s the mainstay of any sales team today. Sales people earn commission on recorded transactions through such tools. They deliver results and sales based on the data and intel collected over many…

SMAC your employees with Digital HR

September 7, 2016 SMAC Social, Mobile, Analytics, Cloud or SMAC-enabled HR technologies are revolutionizing our industry, smacking human resources with powerful tools to support their company's Digital Workplace vision by providing Digital HR applications which connect with the modern workforce. We have all been told, by now, of the millennial rock stars who won't work for us unless we connect with them in the world they rock - and it’s true! You not only need to empower employees and managers to keep them engaged, but you must also enable them - people enablement is key to productivity. People Enablement HR Technology is a big driver for people enablement. Alas, the reader is likely feeling troubled with the notion of costly technology investments, a platoon of expensive onsite technology consultants, and months turning into years of project timescales that never seem to hit a…

5 Tips to Get the Most out of HR Tech Conference Attendance

September 15, 2015 Conference Season! With all the big HR Tech shows around the corner, Dovetail will be exhibiting at a few of the biggest: Workday Rising in Las Vegas, HR Technology Conference & Expo in Las Vegas, and HR Tech World Conference in Paris, France, It’s a good idea, as an attendee, to start planning to maximize your time spent at these events. As a Former HR Tech Buyer So, as a former buyer of HR Technology myself, here are 5 tips/ suggestions/ ideas from me to help you get the most from your T&E investment: Tips for the Attendee (and the vendors!) 1. BE ORGANIZED. Ahead of time, read through the conference agenda and plan which sessions you want to attend. Most companies will send more than one person, so work as a team with your colleagues to make sure…

5 Reasons for Partner-Built Integrations

September 8, 2015 "Look For Vendors..." Not too long ago, I read Starr Conspiracy’ blog post titled “The ADP and Zenefits Kerfuffle, part 2: 5 Lessons for HR Technology Customers and Vendors” from HR Tech analyst and go-to market expert George LaRocque. A great point was shared which continues to stick with me today: “Look for vendors that support their integrations like a product – not a service.” Sound Advice This is sound advice to the HR Technology buyer. Not only because buyers don't want what happened to Zenefits customers to happen to them, but also to consider these 5 reasons partner-built integrations are a sound investment Technology Stack - A supported partner integration has been built with both parties being involved. This means their technology stack has been understood by both sides, and the integration is working within the boundaries of their…

Dovetail Launches Certified Workday Integration to Assist HR in Tracking Daily Activities

August 23, 2015 Celebrate! We’re celebrating today, because we are officially a Workday Certified Solution Partner – yes we graduated from the hottest HCM integration university this summer! Commitment Pays Off Two years ago, Dovetail made a commitment with Workday to design, build, and deliver a real time bi-directional integration to help serve the Dovetail and Workday ecosystem, cohesively. It’s a true win-win outcome for both vendor and customers - as anyone with software implementation experience will tell you - getting two technologies integrated together on a project is never easy. One very big pain with custom integrations is accountability – when things go wrong, who is accountable? Is it your internal IT, or perhaps vendor one or vendor two – maybe it’s all three? Which one will own the problem and drive through to resolution, and not just point fingers? Continued Commitment With a…

The HCM Buying Process – Vendor Selection Strategy

July 20, 2015 Recently, I wrote about the Sierra-Cedar HR Systems Survey, and how that survey helped me to get multi-million dollar funding for new HCM technology. While I was writing that entry, it made me think of the next step of the HCM buying process: vendor selection. In one of my previous roles, I was tasked with evaluating the current technology in place, then providing strategic direction of what to do with our existing HR technology - and how it would benefit our to-be designed HR Shared Services organization. Once I could prove the most cost-effective long-term strategy for the firm was a rip-and-replace of old for new, I then set my focus on building out our requirements and the vendor selection strategy. I’ve never been a fan of large RFPs that basically allow the vendor to tick boxes,…

Workday’s Power of One

June 18, 2015 The Power of One As I wrote about in my previous blog post Barbie SaaS HCM technology, I recently read another blog post which reinforces true SaaS. Take Workday’s Power of One, they are at the opposite spectrum of a "Barbie SaaS," check out their recent Power of One blog post to learn more. Essentially, Workday has one version of software, one customer community, and one codeline. This is what makes our partnership with Workday so strong, the identical nature of our Dovetail SaaS HR Help Desk offering - even better when you factor in our real-time integration to Workday. You can quickly see how a joint customer can leverage two vendors working to the power of one! request a demo

Don’t be Fooled by ‘Barbie® Cloud’ HR Systems

June 9, 2015 I took the title and input for this blog from John Hoebler's, Technology Lead at CrossCountry Consulting, excellent post recently entitled, "Don't be fooled by 'fake cloud' finance systems" - I changed the title ever so slightly, to really place emphasis on the level of fabricated fashion in today's SaaS vendor space, and of course it's important to HR professionals too! One can immediately see the Barbie® doll, and recognize it's not a reality - it's easy to do that from one glance. However, SaaS (Software as a Service) is hidden from view, under the hood, safe and sound...or is it? Real SaaS vendors might start to sound like a broken record soon, however, buyers are still unequipped, unsure and unaware as John points out in his article the "fake" SaaS vendors are using clever marketing to fool their buyers.…