November 20, 2015
Most Important Asset? It’s a well-known corporate saying that “Employees are our Most Important Asset”. How many of you believe that about your corporate environment? I have previously written about the importance of a vendor’s employees happiness to the success of a company’s relationship with its vendor, but this post, while also about employees, addresses the communication within a company, which ultimately does impact employee happiness, which in turn will affect the job they do on behalf of your organization. The Effectiveness of Communication Recently, Davis & Company commissioned the survey of 1,000 employees from large corporations (minimum of 5,000 employees) in the United States to understand the effectiveness of communication on performance management, benefits, and compensation. One of the key findings was that Employees aren’t getting answers to their questions. “When employees have questions, they turn to the company…
January 28, 2016
Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. Otherwise, you are missing out on what might be the most powerful part of the system. If you've done the foundation work, though, you might be looking around for the next step. So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success. Unlike most software companies, we use our own product every day. When one of…
January 5, 2016
"Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." - Anne M. Mulcahey, Former CEO of Xerox Employee Engagement Leads to Talent Retention I continue my hope that we are coming out of a time of recession, but every time it looks good - that this is a possibility - something causes that view to change. Companies respond differently to recession. Many laid off or lost quality talent, others downgraded or demoted employees, reducing their hours or pay. Many others initiated hiring freezes, leaving departments struggling with too few employees. Hiring and retaining the right talent is sometimes considered a luxury many organizations cannot afford - but can an organization really afford to lose…
February 5, 2015
It’s no mystery, nor is it revolutionary when it comes to the concept of an organization empowering its workforce to answer their own questions in order to offload HR service delivery staff. Transactional portals have been allowing for the update of personal information, checking and enrolling in benefits, and searching FAQ’s for years. We’ve even seen significant employee onboarding being moved to the web and intranets, as well as a real push to true organizational cultural immersion and employee engagement via personalized portals. However, slightly newer to the game has been the offering of Case Management functionality to portals. Even more cutting edge and something unique to Dovetail’s Employee Engagement Suite is the power of embedding Employee Self Service Case Management and Knowledge Base functionality to an organization’s new or existing employee intranet or portal. Similar, but also unique…
December 16, 2014
There are potentially hundreds of reasons your company needs an HR Case Management (HCM) or HR Help Desk software solution. I’m going to briefly point out the five most obvious which will likely keep you up nights trying to figure out how you’re going to get this project added to your short-term list of Top HR Initiatives. If you’re currently in an HR Shared Service model, you’re probably ahead of the curve and on your way toward putting in the backbone (technology) or you already have. Otherwise…here’s the down-and-dirty rationale on why you need an HCM technology solution. You’re being sued Are you currently facing litigation? If so, you clearly understand the stress of having to gather the supporting information to defend your side of the lawsuit. If the employee was fired for cause for instance, it would be helpful,…
September 22, 2014
Fredric Svennson,Senior HR IS Project Manager, Sony Mobile Sony Mobile implemented an HR Shared Services Center (HR SSC) to streamline its HR processes and provide faster and more consistent service to their rapidly growing employee population. To support its HR Service Delivery model, the HR team, implemented HR Help Desk solution Dovetail Software in December 2013. Fredric Svensson, Senior Global HR IS Project Manager at Sony Mobile and the technology implementation leader will be speaking at the HR Technology Conference in Amsterdam in a few weeks and will discuss how Sony Mobile uses technology and measures success within its HR SSC. Fredric agreed to sit down with me and answer a few questions to give you a glimpse inside Sony Mobile’s HR SSC and offer you a preview of what he will be covering in his session.…