REQUEST A DEMO

Tag: hr case management

Donna Nelson Discusses Leveraging HR Case Management for Next Generation HR Service Delivery

November 15, 2013 Last month, we sponsored IPQC’s HR Shared Services and Outsourcing Summit held in Orlando, FL. It’s one of a handful of conferences available that focuses primarily on HR service delivery and HR shared services. This year, HR leaders from Google, Novo Nordisk, Johnson & Johnson, eBay and more got together to share their stories and exchange best practices. Along with fantastic networking, attendees participated in pre-conference workshops and session tracks geared toward helping HR professionals set up or improve their shared services environments.   Donna Nelson, formerly Head of HR Shared Services at Ann Taylor and now a consultant for HR Shared Services strategy and deployment, gave a presentation on leveraging case management data to become a more strategic player in your organization. Her presentation garnered a ton of interest at the Summit, and I thought Donna would certainly be…

HR Shared Services is your bag? Grab these Resources!

November 14, 2013 Over the many years of working within HR Shared Services and HR Service Delivery I have been involved in various programmes and projects.  Often I was working from the customer side as a sponsor or leading the project from concept through to handover and support (full end to end).   Working on projects in HR Shared Services such as these involves countless hours of research, due diligence and conversing with fellow peers.  Achieved typically by reading analyst reports, research articles, speaking with and hearing thought leader perspectives, reading reviews and posts from great HCM columnists, along with online forums and many more.   I thought it might be useful to the reader if I posted some of those sites, and people that I follow and read, along with the conferences I visit.  This is a multi part blog post, so…

Building a HR Shared Service Function with HR Case Management

November 5, 2013 At Dovetail, we are very often asked to consult with clients who are building their HR Shared Services team.  In many cases, this will include an HR helpdesk function and human resources case management software.  This usually includes human resource reporting and human resources analytics, as well as physical and functional setup.  While my focus with the team is usually on the HR reporting side, there are a few lessons we've learned when it comes to HR service delivery that apply almost universally. First, make sure you have the right people on the team.  There is a myth that if your system is built correctly, you can staff your HR help desk team with entry level call center employees, and they need no experience with HR case management software or functionality.  The truth is while our software may make the…

Business Ethics, A Thing of the Past?

October 31, 2013 As a Sales Director for Dovetail Software, I work daily with many different companies looking for HR Help Desk Software. Often these are organization conducting an RFP for their HR Shared Service organization. They are generally comparing vendors in order to find the solution that best meets the needs of their organizations. What I keep seeing are situations where our competitors grossly exaggerate their number of clients and most often the functionality of their product/software. So I wonder, is the term “Business Ethics” an oxymoron?  Is it now the norm to lie and thus the sole responsibility of the company to properly vet out the vendors that are being dishonest?   Being honest and forthright is something we believe in as an organization and my personal brand is important to me so I steer away from that practice. However, I’m…

Dovetail HR Help Desk Implementations

October 21, 2013 Over the past year or so working with customers as they go through initial implementations of Dovetail’s Employee Engagement Suite (EES) I’ve started to notice a pattern. But before I tell you what it is, let me rewind a little -- Setup for EES is done mostly by “configuration” rather than “customization”. And really, that’s an understatement. The real goal is to do it all by configuration and allow ZERO customization. As we see it, configurations are changes that can be done within the application, by our customers and Dovetailers. But customization is a “code level” change (something done by a developer) that is usually not possible without considerable training and expertise. From a vendor point of view it is MUCH easier for us to support our customers doing configurations than doing customizations. From a customer point of view high…

Dovetail Featured in the October Issue of HRE Magazine

October 17, 2013 We are proud to be included the in the October Issue of Human Resources Executive (HRE) Magazine. Steve Boese, contributor and co-chair of HRE's HR Technology Conference and Expo, featured Dovetail in his article Cool New Technologies, in which he states, "Dovetail Software takes HR Case Management and turns it into a much more engaging process that helps HR leaders create a valuable organizational asset." Read the full article. Read the October HRE Issue.

HR Help Desk Solutions at the HR Tech Conference

October 16, 2013 What a year for HR Tech! With over 3900 attendees and 300 exhibitors, this year’s show was the largest in terms of size and attendance. As a booth dweller, it was certainly evident in the exhibit hall. Booth traffic was up from last year, and we spoke with attendees from all over the world with so many different HR roles, experiences and backgrounds. HR technology buying is up with many HR practitioners expressing a desire for cloud-based, totally integrated systems. The good news for us is the demand for HR Case Management systems is also up. As Scott Berg states in his October 2013 Northland Capital Markets Report, “Recent conversations in the HR software space have highlighted more customer interest in HR Case Management software, a nascent market opportunity but a product most enterprise companies will likely leverage over the…

The Dovetail Booth Scoop for the HR Technology Conference

October 2, 2013 It's that time of year again. Time to head to Las Vegas to meet with everyone you need to know in HR, geek out over new HR technology, and the get the information, advice and motivation you need to solve your business problems, and advance your HR department. It's HR Tech time!   With a community of over 6000 people from 28 countries all talking about how to transform business process and organizational success, you can't afford NOT to be there.   This year's agenda boasts impressive keynotes, innovative general sessions, dozens of presentations from the world's leading companies, plus the world's largest HR tech Expo with all the vendor execs you need to meet. That's where we come in.   Dovetail is thrilled to be exhibiting for the third year in a row and even more excited to show…

Heading to Workday Rising? Check out Dovetail’s HR Help Desk

August 29, 2013   We are thrilled to be kicking off the fall conference season  as a partner sponsor at Workday Rising in a couple of weeks.   Workday Rising is returning to San Francisco for their 7th annual educational gathering of customers, partners, and Workday employees. With more than 175 sessions, Workday Rising offers an incredible opportunity to learn about everything Workday. Additionally, it's a great way to meet leaders in cloud computing and chat with technology partners about our contribution to Workday's technology foundation.   As a new Workday partner, we'll be showing off the latest version of Dovetail Support Suite, our SaaS-based HR Help Desk solution, at Workday Rising for the first time.  Our solution combines HR case management, knowledge management, an employee service portal and reporting capabilities to enable HR to manage, document and report on all employees’ interactions…

Discovering and Tracking the Metrics that are Right for YOUR HR Shared Services Organization

July 10, 2013  [pb_vidembed title="" caption="" url="http://vimeo.com/70983955" type="vem" w="480" h="385"] The driving forces behind most HR Shared Services Centers is efficiency and quality.  Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization. In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage. What you will learn: A step-by-step method for determining what metrics are important to your HR SSC How to use technology to automatically track and report those metrics Methods for encouraging continuous improvement in each area The difference between data and information, and how to bridge the gap in a meaningful way