Tag: Rayanne Thorn

The Front Line of Service – SaaS done right.

August 31, 2018 True SaaS Recently, Kane Frisby - our Chief Strategy Officer - wrote this: Workday customers and prospects are tech savvy. They get it. Power of One. True SaaS. Modern and innovative architecture. Sustainable Technology and Processes. It's second nature to a Rising attendee. We gel so well with the Workday Rising attendees, simply because we get it, too! I get to meet so many Dovetail and Workday customers and come away with so many new connections, all with meaningful and rich conversations. I believe the key to the success of the Rising events is the culmination of Workday Customers, Prospects, Employees, and Partners - coming together for the same purpose - delivering value to HR, Finance and Employees. Delivering Value - imagine that? Partnership Satisfaction Perhaps you can tell how happy he is, and we are, about our ongoing partnership with Workday.…

Workday Rising 2018

July 23, 2018 Maintaining a Great Partnership At Dovetail, we've maintained our Workday Certified Partnership status, and have remained a solution partner in excellent standing. We love talking and writing about our partnership with Workday – why? Frankly, because it’s brought success and benefit to both companies and our joint customers. We work consistently with Workday to ensure that the needs of clients are met with the quality they expect. This isn't a Fluke Great relationships do not just happen, they are nurtured and needs are constantly met on both sides, in order for them to continue to be beneficial. Celebrating our 5th anniversary as a Workday Partner And we couldn't be happier. This partnership is about service, true customer and partner service, and what that means to us and our clients. We look forward to sharing what we do best, provide an intuitive…

What HR Metrics are YOU Tracking?

May 1, 2018 What are you measuring? HR Data and Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published and promoted content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right technology to assist with tracking this date or perhaps, there is no centralized storage of your employee data, making it difficult to access and review consistently. Maybe you don't know all you should be reporting on.…

Stacey Harris on HR Latte: 21st Sierra-Cedar HR Systems Survey

April 13, 2018 Stacey Harris Stops Back by HR Latte Stacey Harris, VP of Research & Analytics at Sierra Cedar shares the news and expectations for the latest HR Systems Survey - closes June 8! Check out the Sierra-Cedar 2018–2019 HR Systems Survey, 21st Annual Edition. Please support this research effort. All responses are anonymous and kept strictly confidential. All collected responses and information are used in the aggregate - privacy is strictly maintained. "The skillsets of those who take this survey is changing." - Stacey Harris Stacey joins Rayanne to discuss these points: This Sierra-Cedar Survey has been around for awhile - 21 years strong! Most interesting finding from last year's results: Social Responsibility Expectations for this Survey: Still talking about CLOUD Solutions. What to listen for: What stays the same, what changes Emerging Tech: What tools are you using to gather data? Is HR Tech…

HR Latte: CX Talk with Dwane Lay

March 13, 2018

CX Talk with Dwane Lay - Customer Experience Expert [14 minute, 18 second podcast] HR Latte launches a new segment: CX Talk In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience. Tune in to learn about: How to Communicate Changes Getting the most out of the products you use What does Bad Customer Experience look like? Cost of Acquisition vs. Cost of Retention How involved are customers in your product roadmap? Future Thinking Proactive Customer Service New episodes coming soon! Connect with Dwane and Rayanne on LinkedIn!

GDPR Compliance for HR Data

March 1, 2018 GDPR Compliance for HR Data - How Difficult will it be to Achieve? [podcast, 19 min 40 sec] General Data Protection Regulation GOAL: One single privacy law for the EU HR Latte Expert Guest: Grant D. Petersen is a Shareholder at Ogletree Deakins based in Tampa, Florida. Mr. Petersen Represents and Counsels Employers of: U.S. and International Labor and Employment Laws U.S. and Global Data Privacy and Data Protection Laws Foreign Corrupt Practices Act and other international anti-corruption laws. Founder of Ogletree Deakins’ Data Privacy Practice Group Co-Founder of Ogletree Deakins’ International Practice Group. Additionally, Mr. Petersen advises clients regarding the impact of global data privacy laws in the workplace, the complexities of international transfers of human resources data, and practical steps for compliance with the upcoming General Data Protection Regulation. He speaks and writes Grant D. Petersen and Dovetail's Rayanne…

HR and GDPR: Preparing for 2018 Compliance

January 31, 2018 Are You Prepared? Dovetail worked with TrustArc and Ogletree Deakins to produce a webinar addressing GDPR and what HR needs to do to reach Government Data Protection Regulation compliance by the required date of 25 May 2018. We were pleased to host Estella Cohen of TrustArc and Grant D. Petersen of Ogletree Deakins as they presented key insights and information necessary to HR Departments and Organizations which fall under the requirements of compliance. General Data Protection Regulation A legal mandate that requires organizations to store and manage EU based individuals’ personal data: basic information, racial & ethnic origin, genetic & biometric information, and even political opinions. For more valuable information on what HR can do to get ready for GDPR Compliance, please view the accompanying recording of our recent webinar presentation. View the slideshare of the presentation…

5 Gifts of Employee Engagement

December 21, 2017 Are you providing adequate employee engagement? Every year, thousands of HR Practitioners around the world would love to drop packages of excellent engagement on their employees' desks. In a year of record-high revelations of sexual harassment claims, as well as calling out bullies and corruption, HR has been busier than ever. Check out these five quick ways to show you care about your employees. Their needs are really pretty simple and realistic. No surprises here, but maybe HR will start to listen. 5 Gifts of Employee Engagement 2-way Communication - Are you listening and responding to what your employees are saying? It's easy to ignore complaints and skip the opportunity to let employees know that you heard them, but is it prudent? Consider the reasons why people leave great organizations: usually they don't. Are you asking the obvious question: why…

Service Worth the Price of Admission

November 14, 2017 Yay! A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone. The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

Does Your Employee Experience Match Your Employer Brand?

November 1, 2017 Is HR Broken? What do you think? I've heard and read it often that HR is, indeed, broken. Human Resources and Talent Management are supposed to assist employees (ranging from high-ranking executives to the newest and most subordinate player) in their experience at work, making it better. HR should, most definitely, listen to and be responsive to every employee on payroll. Human Resource Professionals have fought for years to get a seat at the table. But, what exactly does that mean? We should be tired of the excuses given for why bad employment experiences exist. If employees are taken care of, basic needs met, if they are heard, if managers are doing their jobs? Perhaps lawsuits and attrition would drop and those tremendous employer branding efforts would be a little less necessary. Do Employees have a Voice? It may be…