August 31, 2018
True SaaS Recently, Kane Frisby - our Chief Strategy Officer - wrote this: Workday customers and prospects are tech savvy. They get it. Power of One. True SaaS. Modern and innovative architecture. Sustainable Technology and Processes. It's second nature to a Rising attendee. We gel so well with the Workday Rising attendees, simply because we get it, too! I get to meet so many Dovetail and Workday customers and come away with so many new connections, all with meaningful and rich conversations. I believe the key to the success of the Rising events is the culmination of Workday Customers, Prospects, Employees, and Partners - coming together for the same purpose - delivering value to HR, Finance and Employees. Delivering Value - imagine that? Partnership Satisfaction Perhaps you can tell how happy he is, and we are, about our ongoing partnership with Workday.…
The Front Line of Service – SaaS done right.
August 31, 2018
True SaaS Recently, Kane Frisby - our Chief Strategy Officer - wrote this: Workday customers and prospects are tech savvy. They get it. Power of One. True SaaS. Modern and innovative architecture. Sustainable Technology and Processes. It's second nature to a Rising attendee. We gel so well with the Workday Rising attendees, simply because we get it, too! I get to meet so many Dovetail and Workday customers and come away with so many new connections, all with meaningful and rich conversations. I believe the key to the success of the Rising events is the culmination of Workday Customers, Prospects, Employees, and Partners - coming together for the same purpose - delivering value to HR, Finance and Employees. Delivering Value - imagine that? Partnership Satisfaction Perhaps you can tell how happy he is, and we are, about our ongoing partnership with Workday.…
June 22, 2017
Discussion and Confusion about the Difference There is a healthy amount of discussion (and an unhealthy amount of confusion) over the difference between configuration and customization where software is concerned. If you are one of our clients (and if you aren't, there's way to fix that), you probably know this already, but we think it is a big enough deal that we thought we'd talk about it more. And we've done a quick 30-min presentation on this same topic. If you've had more than two conversations with me, you'll know that I love analogies. In fact, my love for analogies is like a simile. I'm not always great with either of them. But to explain the difference between customization and configuration, I have just the analogy for the job. We will use the wardrobes of two famous billionaires. First up,…
November 3, 2016
Russ Resslhuber, "We can posit that change is constant!!" Russ Resslhuber, Senior Sales Engineer with Dovetail Software Russ, what is the best part of your job?: “It's never the same -- every prospect we meet with - though they may have the same fundamental needs, will have a different perspective on them, on what matters the most , on how they want to tackle solving them. And sometimes, you do encounter new problems you haven't seen before, new questions that haven't come up. And that is what keeps it interesting, it is never the same thing twice. I'm also really pleased that the produce we have, Dovetail Employee Engagement Suite, designed as we like to point out 'Designed HR, for HR' - really does address virtually all of the needs we encounter. We have very rarely come up with a situation where we…
June 9, 2016
The Unexpected How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!! I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens. WOW! And I mean WOW - those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great company I…
August 23, 2015
Celebrate! We’re celebrating today, because we are officially a Workday Certified Solution Partner – yes we graduated from the hottest HCM integration university this summer! Commitment Pays Off Two years ago, Dovetail made a commitment with Workday to design, build, and deliver a real time bi-directional integration to help serve the Dovetail and Workday ecosystem, cohesively. It’s a true win-win outcome for both vendor and customers - as anyone with software implementation experience will tell you - getting two technologies integrated together on a project is never easy. One very big pain with custom integrations is accountability – when things go wrong, who is accountable? Is it your internal IT, or perhaps vendor one or vendor two – maybe it’s all three? Which one will own the problem and drive through to resolution, and not just point fingers? Continued Commitment With a…
November 26, 2013
Time to take a quick look back and reflect on the conferences we attended and/or sponsored in 2013. This year Dovetail found its way to 17 events that were a mix of HR technology, HR Shared Service, HR Service Delivery, Workday Rising, and many nationwide SHRM chapters. In all, we had quite a busy year! Without question, a couple particular and noteworthy themes formed. The first of which: The very near death of the continued need to evangelize HR Case Management. I think we can finally declare that HR Case Management, especially with regards to HR Shared Service centers has officially outgrown the evangelistic phase. It’s far more prevalent these days that booth visitors have been introduced to the risk mitigating importance of properly tracking employee interactions. They also seem to be aware of the obvious efficiency gains to…
October 21, 2013
Over the past year or so working with customers as they go through initial implementations of Dovetail’s Employee Engagement Suite (EES) I’ve started to notice a pattern. But before I tell you what it is, let me rewind a little -- Setup for EES is done mostly by “configuration” rather than “customization”. And really, that’s an understatement. The real goal is to do it all by configuration and allow ZERO customization. As we see it, configurations are changes that can be done within the application, by our customers and Dovetailers. But customization is a “code level” change (something done by a developer) that is usually not possible without considerable training and expertise. From a vendor point of view it is MUCH easier for us to support our customers doing configurations than doing customizations. From a customer point of view high…