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Author: Emily Lewis

Emily Lewis
Emily Lewis
About: Emily left Dovetail in 2014. She joined Dovetail from Manticore Technology, where she headed global demand creation and lead generation programs. During her time at Manticore, she authored several eBooks, was a frequent blog contributor and became a thought leader in the area of marketing automation and marketing processes. Prior to joining Manticore, Emily was Director of Marketing at AHR, Inc, where she launched the company's nationwide online real estate education program and managed its e-commerce site. Emily graduated from the University of Texas at Austin with a degree in Corporate Communications.   Expertise HR Case Management, Customer Support Solutions, Employee Self Service, HR Technology, Employee Knowledgebase, HR Service Delivery, HR Technology Trends, HR Conferences, Events & Tradeshows

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Posts by Emily Lewis:

Dovetail’s Farewell to 2012 Rhapsody

December 31, 2012 2012 was a packed year for Dovetail and a year of many firsts. As this year fades in our rearview mirror and we prepare to enter 2013, I wanted to share some of the year’s highlights… and since the office is pretty empty today and no one is really around to talk me out of it, I’m going to tap my inner rhapsodist and do it via poem. Ehem…     2012 started with Dovetail’s annual sales meeting,New and notable faces the Dovetail team greeted.With new HR experts, sales and development talent onboarded,2012 was sure to be one of the best years yet recorded.Named by Nucleus Research as one of the top HR technology companies emerging,We wanted to exceed expectations and our team began quickly converging.   Our conference schedule kept us busy and to list a few by name,SXSW Social…

Jim Scully’s 3 Step Approach to Measuring the Value of an HR Shared Services Center

December 13, 2012 Despite the growing popularity of the HR Shared Services Center (HR SSC), how to accurately measure its performance remains a hot discussion topic. While there may not be a universal set of metrics or benchmarks to measure the success, it is possible to measure the performance and calculate the ROI of your HR SSC. As current president and founder of the Shared Services Institute, Jim Scully frequently speaks and writes about this topic, as well as helps his clients put processes in place for measuring the success of their HR SSCs. His expertise comes from a diverse history of leadership in the world of HR, launching one of the world’s first HR shared services operations and serving as a senior HR processes consultant to many global organizations.   I recently had the opportunity to sit down with Jim and chat with him about…

Addressing HR Concerns with Social Networking Technology

December 10, 2012 According to an April 2012 online study, State of Social Technology and Talent Management, commissioned by Silkroadand delivered to professionals in human resources and other talent management disciplines, 75 percent of the 290 respondents feel their company is behind the curve when embracing and implementing internal and external social networking technology.   As Jen Cohen Crompton points out in her recent post Is HR Embracing Social Networking Technology?, results from the survey reveal that "the downfall of these technologies and the willingness of HR to comply with their use is that they are finding barriers to entry (and effective implementation and execution)." A few of the barriers listed include: upper management not perceiving a clear need for it (44%); concern that employees will misuse the time on the system (46%); lack of budget (42%); and concerns about system security (42%).   While the survey results…

December Webinar: Twitter? I’m in HR. Why would I need that?

November 16, 2012 Among the popular social media website websites such as Facebook, LinkedIn, and FourSquare, Twitter stands out in a unique way. Unlike other forms of social media, Twitter requires users to be actively engaged in topics that are relevant or interesting to them. Tweeters follow important topics, retweet people’s postings and favorite conversations.   Averaging over 1 billion tweets a day, Twitter has the high-volume traffic your organization is searching for. Twitter’s unique word of mouth structure easily allows for engaging users on a wide variety of diverse topics. Topics found on Twitter are often based on spreading the word about breaking news, an opinionated review or an upcoming event.   As the second most popular social media website, Twitter is a must-use tool for reaching the public and announcing breaking information. It is even a must-use tool for the world…

Meet Dovetail’s New Chief Strategy Officer, Kane Frisby

November 15, 2012 We would like to introduce the newest member of the Dovetail team, Chief Strategy Officer Kane Frisby! Our CEO met Kane about two years ago - Kane was implementing our HR Case Management solution in the HR organization at his engineering defense firm - and had his eye on Kane for a position at Dovetail since then. He always jokes it was the longest interview process he’s ever done. Kane, originally from the UK, has lived all over the world and spent his career identifying the right technology systems for HR organizations. I sat down with Kane to learn about his previous HR experience, how we were finally able to snag him and what his plan is for 2013.     Prior to joining Dovetail, tell us about your experience in the HR technology space?   I was working for…

CedarCrestone Survey Reveals the Cost Saving Benefits of Implementing an HR Help Desk Solution for HR Organizations

November 7, 2012 The CedarCrestone 2012 - 2013 HR Systems Survey Whitepaper 15th Annual Edition is out! The survey provides a worldwide benchmark of Human Resources (HR) technologies adoption and the value achieved from their use.   The CedarCrestone 2012 - 2013 Survey Whitepaper covers adoption and trends for applications, deployment options, vendor outlook, expenditures, and value achieved for the following categories of applications. Throughout the report, CedarCrestone suggests implications and recommendations for both practitioners and vendors in the following categories:   • Administrative • Service delivery • Workforce management • Talent management • Social- and mobile-enabled applications • Business intelligence/analytics • Three emerging technologies: work management, big data, and social-enabled knowledge management   The whitepaper in its entirety is worth a read for any practitioner, vendor or consultant dealing with HR technology, but as a HR service delivery solution provider, I’d like to highlight a few…

HR Compliance and Social Media

October 26, 2012 Dovetail Software joined hundreds of HR professionals last week in San Francisco for the 2012 HR Compliance Conference. Our own HR process design and social media expert Dwane Lay addressed the audience with tips on how to leverage existing social media and HR tools to identify gaps in company culture and address them.   Social media has dramatically altered our culture giving users a sense of belonging to a virtual community making it much easier to communicate directly and build personal relationships. Trends in social media in the business world allow for organizational transparency and can serve as a great platform for employee engagement.   However, it does create new considerations for HR compliance, an already daunting task, with constantly changing laws and regulations. HR functions must evolve using new technology and processes in order to keep up and ensure they’re…

November Webinar: Measuring the Performance of your HR Shared Services Center

October 18, 2012 Is your shared services model performing as efficiently as it should? How do you know if your shared services program is delivering as much value as it could? What are the right metrics to track?   If you have questions similar to these, tune in to our November 1st webinar: Measuring the Performance of your HR Shared Services Center with HR shared services expert and president of the HR Shared Services Institute Jim Scully and Dovetail's head of HR Process Design Dwane Lay.    HR shared services has become more prevalent over the last 15 years. Despite its growing popularity, how to correctly measure and benchmark an HR shared services center’s performance and its value to the organization remains a hot topic, which demonstrates that there probably isn’t a simple or universal answer.   In this month’s webinar, Scully and Lay will explain the shortcomings…

The 2012 HR Technology Conference Expo – Swag to Remember

October 15, 2012 The Dovetail team returned from the 2012 HR Technology Conference one Xbox 360 Kinect lighter, and we would like to congratulate our winner Dave Nelson, Continued Improvement Manager with Mondelez International.   This year's Expo drew over 200 vendors to display their latest products and services and yes... do anything possible to draw a crowd. Dovetail Software was no exception.   We hosted the Xbox Kinect 360 Video Game Challenge and served margaritas to celebrate the release of Dovetail Support Suite Version 4. Booth visitors played, sipped margaritas, chatted about HR Case Management and entered to win their very own Xbox 360 Kinect.   This year, Head of HR Process Design at Dovetail Software and resident HR Tech Swag Collector Dwane Laycontinued the tradition of searching for the best/most unusual swag on the tradeshow floor and with the help of a certain bunny (Paul…

Dovetail Announces lucky iPad Winner is ASHHRA Conference attendee Tina Boeckenstedt

October 11, 2012 Dovetail Software is excited to announce that Tina Boeckenstedt with Children’s Hospital of Colorado is the winner of our ASHHRA booth raffle item- the Apple iPad 3. Dovetail Software recently exhibited at the 2012 ASHHRA conference. At the three-day conference, held in beautiful Denver, Colorado, attendees had the opportunity to learn about the hottest trends in healthcare HR, network with fellow HR professionals and earn up to 18.5 recertification credit hours.   Dovetail attended to showcase Dovetail Support Suite for HR, our web-based support software including a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Tina stopped by our booth to learn about our HR Case Management and was randomly picked out of hundreds of booth visitors as the winner  of a brand new Apple iPad!   Congrats Tina! You can now surf the web, read eBooks and play Angry…