September 28, 2015
As I was pondered a topic one of my colleagues, Rayanne Thorn, wrote about, Understanding Employee Engagement, it got me thinking deeper about a vendor’s employees, and whether prospects should consider how engaged or happy employees are at a software vendor they are considering as part of their decision-making process. I think they should and let me take you through my reasoning. Evaluating Vendors When a customer is evaluating vendors, at the top of their list is usually the vendor’s ability to meet their technological needs. If they can’t meet that, all of the other considerations are mute. After that, close behind are: 1) price; 2) the vendor’s ability to deliver on what they commit to; and 3) the vendor’s customer support. At the end of the day, I consider #2 and #3 to be the most important considerations prospects…
Why “Happy Employees” Leads to a Successful Software Vendor Relationship
September 28, 2015
As I was pondered a topic one of my colleagues, Rayanne Thorn, wrote about, Understanding Employee Engagement, it got me thinking deeper about a vendor’s employees, and whether prospects should consider how engaged or happy employees are at a software vendor they are considering as part of their decision-making process. I think they should and let me take you through my reasoning. Evaluating Vendors When a customer is evaluating vendors, at the top of their list is usually the vendor’s ability to meet their technological needs. If they can’t meet that, all of the other considerations are mute. After that, close behind are: 1) price; 2) the vendor’s ability to deliver on what they commit to; and 3) the vendor’s customer support. At the end of the day, I consider #2 and #3 to be the most important considerations prospects…
September 18, 2015
Lessons of Partnership One of the most important lessons I have learned over the last several years while working for and with HR technology companies has been the importance of establishing and maintaining partnership relationships. Interestingly enough, some of my best friends in life have come as the result of creating a business / vendor relationship or working partnership. Loyalty Pays Off I have have been known to be a pretty loyal partner - I have worked with individuals and organizations for years and even brought new partners to the table to enrich a project but there have also been times when I have held the speaker high, by myself, and just proclaimed the good work of a partner/friend or my own organization. There is a right time for each approach. Today I Shout for Workday Two years in the…
September 15, 2015
Conference Season! With all the big HR Tech shows around the corner, Dovetail will be exhibiting at a few of the biggest: Workday Rising in Las Vegas, HR Technology Conference & Expo in Las Vegas, and HR Tech World Conference in Paris, France, It’s a good idea, as an attendee, to start planning to maximize your time spent at these events. As a Former HR Tech Buyer So, as a former buyer of HR Technology myself, here are 5 tips/ suggestions/ ideas from me to help you get the most from your T&E investment: Tips for the Attendee (and the vendors!) 1. BE ORGANIZED. Ahead of time, read through the conference agenda and plan which sessions you want to attend. Most companies will send more than one person, so work as a team with your colleagues to make sure…
September 1, 2015
The Challenges HR Practitioners Face One of the greatest challenges I faced in my time working as an HR Practitioner was making sure I gave the right information when answering an employee's question. I've never worked with any company that had the same answer for every employee, especially when dealing with things like benefits, compensation, or vacation policy. And the challenges for a global company are even greater, especially when policies are all in English ("Because that's the standard!") but your employees only speak French. Answering a question is easy. Figuring out how to find the right answer in a language specific employees speak and understand can be maddening. What to Do? Enter our filtering feature for knowledge. The Dovetail Employee Engagement Suite allows your system admin to set up and apply filters to your knowledge, making sure to show the right information…
