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Dovetail Blog

The HRSSI 2013 HR Delivery Practices Survey is Now Open! Complimentary Report Available

January 10, 2013 As you may recall, a few months ago we did a webinar with the Shared Services Institute's (HRSSI) founder and president Jim Scully on Measuring the Performance of your HR Shared Services Centers. In the webinar, Scully shared a step-by-step method for determining which metrics you should be tracking in your organization, how to track them and what they mean.   Dovetail is now teaming up with HRSSI and other vendors to take it a step further and provide you with real-world statistics on how your peers are handling and measuring the success of HR delivery practices in their organizations.   We are proud to sponsor the fourth annual Shared Services Institute's 2013 HR Delivery Practices Survey, which is now open for participation!   As a participant, you will receive a copy of the survey findings at no charge. The report will cover performance metrics to…

New Webinar: 10 Smart Social Media Moves for HR Pros in 2013

January 3, 2013 The average midsize or large company (1000 employees or more) has 178 “social media assets” (Twitter handles, employee blogs, etc.) - yet only 25% of companies offer social business training to their employees. (Marketingeasy). 82% of employees say they trust a company more when the leadership team communicates via social media (eMarketer). The explosion of social networking in the last decade presents a tremendous opportunity for organizations to use social technology to communicate with employees, encourage collaboration, and build a community, yet so few HR organizations are using it for much more than recruiting.   Social technology can be used for more than just attracting talent and announcing job openings. The powerful and in many cases FREE tools can transform the way HR communicates with employees. And to offer you a few tips and techniques for doing it successfully, we've asked HR…

Dovetail’s Farewell to 2012 Rhapsody

December 31, 2012 2012 was a packed year for Dovetail and a year of many firsts. As this year fades in our rearview mirror and we prepare to enter 2013, I wanted to share some of the year’s highlights… and since the office is pretty empty today and no one is really around to talk me out of it, I’m going to tap my inner rhapsodist and do it via poem. Ehem…     2012 started with Dovetail’s annual sales meeting,New and notable faces the Dovetail team greeted.With new HR experts, sales and development talent onboarded,2012 was sure to be one of the best years yet recorded.Named by Nucleus Research as one of the top HR technology companies emerging,We wanted to exceed expectations and our team began quickly converging.   Our conference schedule kept us busy and to list a few by name,SXSW Social…

Jim Scully’s 3 Step Approach to Measuring the Value of an HR Shared Services Center

December 13, 2012 Despite the growing popularity of the HR Shared Services Center (HR SSC), how to accurately measure its performance remains a hot discussion topic. While there may not be a universal set of metrics or benchmarks to measure the success, it is possible to measure the performance and calculate the ROI of your HR SSC. As current president and founder of the Shared Services Institute, Jim Scully frequently speaks and writes about this topic, as well as helps his clients put processes in place for measuring the success of their HR SSCs. His expertise comes from a diverse history of leadership in the world of HR, launching one of the world’s first HR shared services operations and serving as a senior HR processes consultant to many global organizations.   I recently had the opportunity to sit down with Jim and chat with him about…

Addressing HR Concerns with Social Networking Technology

December 10, 2012 According to an April 2012 online study, State of Social Technology and Talent Management, commissioned by Silkroadand delivered to professionals in human resources and other talent management disciplines, 75 percent of the 290 respondents feel their company is behind the curve when embracing and implementing internal and external social networking technology.   As Jen Cohen Crompton points out in her recent post Is HR Embracing Social Networking Technology?, results from the survey reveal that "the downfall of these technologies and the willingness of HR to comply with their use is that they are finding barriers to entry (and effective implementation and execution)." A few of the barriers listed include: upper management not perceiving a clear need for it (44%); concern that employees will misuse the time on the system (46%); lack of budget (42%); and concerns about system security (42%).   While the survey results…

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on...   The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted."   That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…

HR Brit is Coming To America: Part 1

November 29, 2012   I’ve recently joined Dovetail Software as Chief Strategy Officer; my role is to build the company’s vision, focus on product strategy and to identify key strategic alliances that will benefit the firm, our partners and ultimately our customers.  Where did I come from I hear you ask…   Firstly I’m a Brit from across the pond, so I started my career in an English town in Surrey called Woking, sitting on a Customer Support desk working for a company that sold Helpdesk products, which is where I learnt the importance of excellent Customer Service and Support!   Customer Relationship Management (CRM) seemed like an ideal career for me, I have a thirst for knowledge and thrive on sharing what I know with others.  CRM took off in a big way, especially in Europe, where I spent 11 years working on large CRM…

HR Help Desk – When Worlds Collide!

November 28, 2012 I spent a good part of my early career working in telecommunications, specifically for Internet providers.  I started off in customer service, but soon found myself running Technical Support.  With a handful of really good technicians, we ran a help desk that answered just about every question you can imagine.  Calls about the Internet being down for no good reason (the power was out in the customer's home, which will slow you down a bit) to explaining the physics behind twisted copper wiring and signal attenuation ("You mean people in the ghetto can have DSL but my two million dollar home can't?!?") came up on a regular basis.  If you've ever wondered what kinds of call come in, there are plenty of stories you can read.   Our job, at its most basic, was to be available and to have the answers.   Years later…

December Webinar: Twitter? I’m in HR. Why would I need that?

November 16, 2012 Among the popular social media website websites such as Facebook, LinkedIn, and FourSquare, Twitter stands out in a unique way. Unlike other forms of social media, Twitter requires users to be actively engaged in topics that are relevant or interesting to them. Tweeters follow important topics, retweet people’s postings and favorite conversations.   Averaging over 1 billion tweets a day, Twitter has the high-volume traffic your organization is searching for. Twitter’s unique word of mouth structure easily allows for engaging users on a wide variety of diverse topics. Topics found on Twitter are often based on spreading the word about breaking news, an opinionated review or an upcoming event.   As the second most popular social media website, Twitter is a must-use tool for reaching the public and announcing breaking information. It is even a must-use tool for the world…

Meet Dovetail’s New Chief Strategy Officer, Kane Frisby

November 15, 2012 We would like to introduce the newest member of the Dovetail team, Chief Strategy Officer Kane Frisby! Our CEO met Kane about two years ago - Kane was implementing our HR Case Management solution in the HR organization at his engineering defense firm - and had his eye on Kane for a position at Dovetail since then. He always jokes it was the longest interview process he’s ever done. Kane, originally from the UK, has lived all over the world and spent his career identifying the right technology systems for HR organizations. I sat down with Kane to learn about his previous HR experience, how we were finally able to snag him and what his plan is for 2013.     Prior to joining Dovetail, tell us about your experience in the HR technology space?   I was working for…