REQUEST A DEMO

Tag: Dovetail Software Blogs

Dovetail Support Suite for HR 6 Debuts at LEHRN

March 6, 2013 The Leading Edge HR Network (LEHRN) HR Tech Expo in Minneapolis, MN tomorrow will be the first conference we've attended since the release of Dovetail Support Suite for HR 6 (released on Monday).   The new release of our Case Management and Help Desk solution boasts over 40 new features and improvements designed to improve user experience, provide more detailed and insightful reporting, and better handle employees’ and managers’ local needs across the globe.   We are thrilled to show it off to some HR Techies tomorrow and are offering a 20-minute demo from 9:45 - 10:05am on the Expo Southwest Stage during LEHRN's Shoppertrack Series.   New features, including point-in-time data display, employee-viewed solution tracking and auto-populated data fields, give users the ability to create more accurate and in-depth reports. Context-sensitive solution search capabilities improve the HR team’s ability to meet employees’ and managers’ local needs.…

What you’ll Learn about HR Technology Implementations at LEHRN

February 26, 2013 The Leading Edge HR Network (LEHRN) is hosting Minnesota’s annual HR Tech Expo and Conference, the region’s largest showcase of knowledge and products for HR and Human Capital Management, on Thursday, March 7, 2013 in Minneapolis, MN. Dovetail is excited to sponsor this year’s show for the first time.  This is one of the few regional shows that focuses specifically on implementing and optimizing HR technology.   The LEHRN HR Tech Expo offers morning and afternoon “EduTrack”  presentations, which offer case studies and strategies to understand and optimize HR software and services (and earn 4 CEU's). And this year, Dovetail’s resident business process and HR technology implementation expert Dwane Lay and Dovetail customer David Lindberg, Director of Human Resources at St. Francis Independent School District 15, will be co-presenting The Black Hole of Adoption: Why HR Tech Implementations Fail at 2:15pm on Thursday.…

Customers now Expect Continuous Improvements from Vendors (as they should)

February 20, 2013 For a Dovetail customer, change is good, in fact change is great!  That’s because our changes are constant innovations to our product.   Change doesn’t happen in a big bang approach for Dovetail customers, no! We pride ourselves on our agile and lean approach to the speed of innovation we deliver.  We don’t stop there.  We deliver change to our customers multiple times per year, in fact at a rate of 5 per year.   Dovetail Customers are able to take advantage of constant updates because Dovetail’s architecture is true SaaS.  I personally like Naomi's 'Saas InFullBloom' article, andGartner's Reference Model for Multitenancy provides a great visual aid to true SaaS.   To some, perhaps our “legacy” competitors, 5 updates per year may seem high, since people and businesses are naturally change averse, although that could now become a thing of the past. …

Clarify Infrastructure Upgrade Services for MS SQL and Oracle Customers

February 14, 2013 Are you running a Clarify version prior to Clarify 12.5? Is your Clarify database running on a version earlier than MS SQL Server 2005 or Oracle 10?   With the news that MS SQL 2000 will no longer be supported by Microsoft in March, we’ve been receiving a lot of inquiries this month about our Clarify Infrastructure Upgrade Services. While we haven't marketed it as a service in the past, our team has extensive experience upgrading RDBMS Infrastructures for Clarify clients.   It’s very common for organizations that have implemented Clarify over the last 20 years to lag behind on the Clarify version they are running and for good reason. Clarify upgrades are costly, time-consuming and the new features are often not the best fit for their business model. If you’re running an older version of Clarify and need to…

The Art of Employee Self Service

January 28, 2013 I've been lucky enough to work with organizations that have employee self-service to varying degrees.  Some push every piece of work back to the crowd, some only make it look like the employee can do anything on their own.  Not all self-service systems are created equal, and if they were the implementation plan and functional design would make sure there are winners and losers in each instance.  Because this tool is so easy to put into place and, if done right, so valuable to the organization, we thought it a worthwhile endeavor to share some thoughts on the fine art of building a great self service tool.   There are ways of ensuring employee self service is well define and well executed, and they start, as most projects do, with an understanding of who the customers really are.   So, for whom is employee…

Being Awesome at HR Service Delivery

January 23, 2013 Last week, my colleague Dwane Lay, who is pretty awesome, shared Scott Stratten’s The Book of Business Awesome and The Book of Business UnAwesome – a two-in-one entertaining and informative read – with me. The Awesome side of the book covered two concepts:  1) It discussed and offered several examples of how one employee (most of the time a front-line, customer-facing worker) became or changed the brand perception of an entire organization. 2) It highlighted ways that organizations used social technology to be awesome. In a nutshell, they used it how it’s designed to be used – to have a conversation, which involves listening and responding to people. Pretty simple right?   Enter the UnAwesome side of the book: a highly entertaining collection of cautionary tales – many of them from enterprise organizations – of companies or employees that screwed up big time…

Keys to great HR Shared Services

January 14, 2013 I’ve been lucky enough to work with two different organizations during the formation of their HR Shared Services team.  I’ve gotten to see what works and what doesn’t.  Since we at Dovetail are nothing if not sharing individuals, I though it worth reflecting on those lessons.   What Works   The biggest key to a successful implementation, not to mention ongoing operation, is to build the HR Shared Services team out of existing HR personnel wherever possible.  This serves a couple of purposes.  First, it keeps your organizational knowledge and experience on the team.  Unless you have found a way to translate your tribal knowledge into a robust, searchable knowledge base, all that information could walk out the door.  Second, it helps you avoid the perception that the only reason to move to an HR shared services model is to cut headcount…

The HRSSI 2013 HR Delivery Practices Survey is Now Open! Complimentary Report Available

January 10, 2013 As you may recall, a few months ago we did a webinar with the Shared Services Institute's (HRSSI) founder and president Jim Scully on Measuring the Performance of your HR Shared Services Centers. In the webinar, Scully shared a step-by-step method for determining which metrics you should be tracking in your organization, how to track them and what they mean.   Dovetail is now teaming up with HRSSI and other vendors to take it a step further and provide you with real-world statistics on how your peers are handling and measuring the success of HR delivery practices in their organizations.   We are proud to sponsor the fourth annual Shared Services Institute's 2013 HR Delivery Practices Survey, which is now open for participation!   As a participant, you will receive a copy of the survey findings at no charge. The report will cover performance metrics to…

Dovetail’s Farewell to 2012 Rhapsody

December 31, 2012 2012 was a packed year for Dovetail and a year of many firsts. As this year fades in our rearview mirror and we prepare to enter 2013, I wanted to share some of the year’s highlights… and since the office is pretty empty today and no one is really around to talk me out of it, I’m going to tap my inner rhapsodist and do it via poem. Ehem…     2012 started with Dovetail’s annual sales meeting,New and notable faces the Dovetail team greeted.With new HR experts, sales and development talent onboarded,2012 was sure to be one of the best years yet recorded.Named by Nucleus Research as one of the top HR technology companies emerging,We wanted to exceed expectations and our team began quickly converging.   Our conference schedule kept us busy and to list a few by name,SXSW Social…

Jim Scully’s 3 Step Approach to Measuring the Value of an HR Shared Services Center

December 13, 2012 Despite the growing popularity of the HR Shared Services Center (HR SSC), how to accurately measure its performance remains a hot discussion topic. While there may not be a universal set of metrics or benchmarks to measure the success, it is possible to measure the performance and calculate the ROI of your HR SSC. As current president and founder of the Shared Services Institute, Jim Scully frequently speaks and writes about this topic, as well as helps his clients put processes in place for measuring the success of their HR SSCs. His expertise comes from a diverse history of leadership in the world of HR, launching one of the world’s first HR shared services operations and serving as a senior HR processes consultant to many global organizations.   I recently had the opportunity to sit down with Jim and chat with him about…