REQUEST A DEMO

Tag: Dovetail Software Blogs

Addressing HR Concerns with Social Networking Technology

December 10, 2012 According to an April 2012 online study, State of Social Technology and Talent Management, commissioned by Silkroadand delivered to professionals in human resources and other talent management disciplines, 75 percent of the 290 respondents feel their company is behind the curve when embracing and implementing internal and external social networking technology.   As Jen Cohen Crompton points out in her recent post Is HR Embracing Social Networking Technology?, results from the survey reveal that "the downfall of these technologies and the willingness of HR to comply with their use is that they are finding barriers to entry (and effective implementation and execution)." A few of the barriers listed include: upper management not perceiving a clear need for it (44%); concern that employees will misuse the time on the system (46%); lack of budget (42%); and concerns about system security (42%).   While the survey results…

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on...   The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted."   That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…

HR Brit is Coming To America: Part 1

November 29, 2012   I’ve recently joined Dovetail Software as Chief Strategy Officer; my role is to build the company’s vision, focus on product strategy and to identify key strategic alliances that will benefit the firm, our partners and ultimately our customers.  Where did I come from I hear you ask…   Firstly I’m a Brit from across the pond, so I started my career in an English town in Surrey called Woking, sitting on a Customer Support desk working for a company that sold Helpdesk products, which is where I learnt the importance of excellent Customer Service and Support!   Customer Relationship Management (CRM) seemed like an ideal career for me, I have a thirst for knowledge and thrive on sharing what I know with others.  CRM took off in a big way, especially in Europe, where I spent 11 years working on large CRM…

BREAK FREE of Legacy HR Data Paralysis

November 26, 2012 Recently we’ve been working with a handful of clients that have chosen to, or are at least exploring the option of, migrating legacy HR/employee data from systems they aim for us to replace or significantly enhance. In certain circumstances, these systems are older and quite antiquated.   As we dive deeper into conversations with clients, begin the mapping of data from one system to the next, or simply explore the past reasoning for not taking action, a prevailing theme appears. We think of it as legacy data paralysis: continuing down a knowingly flawed path instead of biting the bullet and taking action to remedy the situation. As HR continues to move toward a cost driven, efficiency focused model, such as leveraging the advantages of a HR Shared Service Center, the ability to produce the proper analytics to measure and fine…

December Webinar: Twitter? I’m in HR. Why would I need that?

November 16, 2012 Among the popular social media website websites such as Facebook, LinkedIn, and FourSquare, Twitter stands out in a unique way. Unlike other forms of social media, Twitter requires users to be actively engaged in topics that are relevant or interesting to them. Tweeters follow important topics, retweet people’s postings and favorite conversations.   Averaging over 1 billion tweets a day, Twitter has the high-volume traffic your organization is searching for. Twitter’s unique word of mouth structure easily allows for engaging users on a wide variety of diverse topics. Topics found on Twitter are often based on spreading the word about breaking news, an opinionated review or an upcoming event.   As the second most popular social media website, Twitter is a must-use tool for reaching the public and announcing breaking information. It is even a must-use tool for the world…

Meet Dovetail’s New Chief Strategy Officer, Kane Frisby

November 15, 2012 We would like to introduce the newest member of the Dovetail team, Chief Strategy Officer Kane Frisby! Our CEO met Kane about two years ago - Kane was implementing our HR Case Management solution in the HR organization at his engineering defense firm - and had his eye on Kane for a position at Dovetail since then. He always jokes it was the longest interview process he’s ever done. Kane, originally from the UK, has lived all over the world and spent his career identifying the right technology systems for HR organizations. I sat down with Kane to learn about his previous HR experience, how we were finally able to snag him and what his plan is for 2013.     Prior to joining Dovetail, tell us about your experience in the HR technology space?   I was working for…

CedarCrestone Survey Reveals the Cost Saving Benefits of Implementing an HR Help Desk Solution for HR Organizations

November 7, 2012 The CedarCrestone 2012 - 2013 HR Systems Survey Whitepaper 15th Annual Edition is out! The survey provides a worldwide benchmark of Human Resources (HR) technologies adoption and the value achieved from their use.   The CedarCrestone 2012 - 2013 Survey Whitepaper covers adoption and trends for applications, deployment options, vendor outlook, expenditures, and value achieved for the following categories of applications. Throughout the report, CedarCrestone suggests implications and recommendations for both practitioners and vendors in the following categories:   • Administrative • Service delivery • Workforce management • Talent management • Social- and mobile-enabled applications • Business intelligence/analytics • Three emerging technologies: work management, big data, and social-enabled knowledge management   The whitepaper in its entirety is worth a read for any practitioner, vendor or consultant dealing with HR technology, but as a HR service delivery solution provider, I’d like to highlight a few…

DVD Marathons and HR Service Delivery

October 29, 2012 Like any good sales process, our friends at Amazon have done a great job of pitching products that we've never known we couldn't live without.  This weekend, they did their best to entice me with a DVD set for Series 7, which I think is about reality shows.  But what caught my eye was the "Marathon Edition" banner.  For a series that aired in 2000, it's a surprisingly innovative approach to packaging.     If you don't know, "marathoning" is the process of sitting and blowing through an entire season, or at least a significant chunk, all at once rather than an hour at a time.  I know plenty of people who have marathoned entire seasons of shows to get caught up before a final season (Lost, Breaking Bad, and 24 come to mind).  It's a great way to waste…

HR Compliance and Social Media

October 26, 2012 Dovetail Software joined hundreds of HR professionals last week in San Francisco for the 2012 HR Compliance Conference. Our own HR process design and social media expert Dwane Lay addressed the audience with tips on how to leverage existing social media and HR tools to identify gaps in company culture and address them.   Social media has dramatically altered our culture giving users a sense of belonging to a virtual community making it much easier to communicate directly and build personal relationships. Trends in social media in the business world allow for organizational transparency and can serve as a great platform for employee engagement.   However, it does create new considerations for HR compliance, an already daunting task, with constantly changing laws and regulations. HR functions must evolve using new technology and processes in order to keep up and ensure they’re…

November Webinar: Measuring the Performance of your HR Shared Services Center

October 18, 2012 Is your shared services model performing as efficiently as it should? How do you know if your shared services program is delivering as much value as it could? What are the right metrics to track?   If you have questions similar to these, tune in to our November 1st webinar: Measuring the Performance of your HR Shared Services Center with HR shared services expert and president of the HR Shared Services Institute Jim Scully and Dovetail's head of HR Process Design Dwane Lay.    HR shared services has become more prevalent over the last 15 years. Despite its growing popularity, how to correctly measure and benchmark an HR shared services center’s performance and its value to the organization remains a hot topic, which demonstrates that there probably isn’t a simple or universal answer.   In this month’s webinar, Scully and Lay will explain the shortcomings…