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Tag: Dovetail Software Blogs

Complimentary Webinar: 5 Employee Relations Metrics you Should be Tracking & Why

March 19, 2012 In my last post, I referenced a recent study by the Society of Human Resource Management, which revealed that senior-level HR executives rank the opportunity to do strategic planning as one of the key elements of job satisfaction. For most HR professionals, that means having the metrics necessary to identify and solve business problems.   While HR organizations have caught onto the importance of tracking HR metrics, such as performance, employee engagement and turnover, many fail to measure employee relations (ER) metrics, which can be just as critical to your organization’s strategic plan, with the same precision.   If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In thiswebinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.   Join us to…

How HR Professionals can Improve their Job Satisfaction

March 13, 2012 I recently read What you Like about your Job, an article published in HR Magazine sharing the results of a survey conducted by the Society of Human Resource Management (SHRM), which explored HR professionals' job satisfaction levels and the contributing factors. The survey revealed that the majority of senior-level HR executives identify the opportunity to do strategic planning for their organizations and communication between them and senior management as two key elements affecting their job satisfaction.   The article goes on to say that less than half of the HR professionals surveyed feel “very satisfied” with the above mentioned areas.   In a past blog post, I referenced an article by Human Resources IQ contributor Brad Powers, in which he cites two causes of why HR may not have a seat at the boardroom table when it comes time to make decisions about the…

Dovetail is Sponsoring Social Siesta in Austin During SXSW

March 6, 2012 We are pleased to announce our sponsorship of the 2012 Social Siesta during SXSW. This premier event is hosted by Blogging4Jobs.com and attendees include human capital strategists and experts (recruiters, HR vendors and HR professionals), technology entrepreneurs, and social media influencers.The event is this Saturday, March 10th at La Condesa from 12pm – 2pm. The lunchish nature of this will help you get your South By afternoon started right with light Mexican fare and bloody mary’s and give you the opportunity to network and share ideas without the loud music and shoulder-to-shoulder crowds. The guest list is limited to 150 VIPs, but we are adding more tickets as we lead up to the event. Sign up for the Social Siesta Ticket waitlist and you will be notified when more tickets become available. If you want the opportunity to meet and…

Dovetail Software Releases New White Paper Revealing How to Identify Employee Grievance Hot Spots

February 21, 2012 According to the EEOC, the number of employment-related claims filed in 2011 was 99,947. Retaliation and discrimination claims were filed most frequently and dealing with those claims almost always requires partcipation from the ER department. A recent survey conducted by HRmarketer services group reveals that 72 percent of U.S. employers say they do not produce audit trail reports for their employee complaints, despite the fact that just one sexual harassment case or discrimination lawsuit can cost a company dearly in terms of its bottom line and its reputation. In this white paper, you will learn how organizations can protect their reputation and financial assets by using an HR case management system to carefully track, audit, and deliver analytics on employee complaints and grievances. Download now and discover: how an HR case management system mitigates legal risks; how employers gain insights…

February Webinar: 10 Ways to Nurture your New Hires

January 26, 2012 Many of you joined us for our January webinar Mitigating Legal Risk with HR Case Management, which discussed using technology to ensure a consistent process for handling employee grievances. The theme of the webinar: Lawsuits are expensive. Don't let your organization lose them because you lack a solid process for handling and documenting employee grievances. We're shifting gears a little for February's webinar 10 Ways to Nurture Your New Hires, in which Chief Talent Scout for Clear Channel Communications and human strategies expert Morgan Hoogvelt will provide insights and best practices for successful onboarding. But you'll probably pick up a similar theme: New hires are expensive. Don't let your organization lose them because you fail to execute onboarding successfully.In this webinar, we will discuss how to get your new employees engaged and productive in those critical first few weeks of…

HR Practitioners, Contribute to my Goal of Not Writing CR*P and Get a Free Starbuck’s Coffee!

January 20, 2012 My mission as a blogger and a content developer is to create valuable, educational content for my readers through a deeper understanding of what HR practitioners need to improve their work experience and add more value to their organizations. The most valuable feedback and information I collect is not from analysts, consultants or my boss (sorry Boss), it’s from you – our readers. In other words, I don't want to write about cr*p that no one wants to read, and I'd like to enlist you for some help. To improve the content I put out and do my job better, I’d like to gain a better understanding of your world. In that spirit, I am conducting research on organization’s best practices for HR case management and employee relations. I’d like the benefit of your knowledge and experience with HR case…

Upcoming Webinar: Mitigating Legal Risk with HR Case Management

December 15, 2011 EEOC statistics reveal that the highest number of employment discrimination charges in its 45-year history were filed in 2010, and in this dismal economy, the trend is expected to continue. Event Details: Date: Thursday, January 12th Time: 12:30pm CT/1:30pm ET Duration: 30 minutes    Consistent Employee Relations (ER) policies and practices are an important part of mitigating legal risk, but do not ensure you won’t be faced with a lawsuit, and if one is filed, documentation is your best defense. Join us on Thursday, January 12th for our latest webinar Mitigating Legal Risk with HR Case Management. We will be discussing how to use technology to ensure a consistent approach to handling and documenting grievances that will help you prevent and prepare for employment-related lawsuits. You will learn: How to ensure corporate policies are aligned with ER processes What common…

U.S. Info-Comm Reduces CRM-Related Maintenance Cost by 50% with Dovetail Support Suite

December 6, 2011 Nothing makes us happier here at Dovetail than hearing success stories from our customers. So when U.S. Info-Comm (USIC) President Stephen Stark agreed to participate in a case study, I jumped at the chance and wanted to share some of the highlights from their  Dovetail Support Suite for Customer Service implementation experience with you. USIC, a technology and service provider specializing in telecommunications, data network support, and large-scale deployments, migrated from their proprietary CRM system to Dovetail Support Suite earlier this year. Stark noted that our team was able to complete the entire migration within just a few weeks and preserve custom business functionality, workflows and legacy data within their CRM, which meant less disruption to day-to-day business processes and minimal re-training requirements for their staff. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them…

How HR Analytics Can Help HR Lead Change

November 22, 2011 I just read a very informative article by Human Resources IQ contributor Brad Powers, a consultant and researcher in process innovation, addressing why HR does not often lead change to improve their organization’s processes. At the end of the article, he cites two causes responsible for the difficulty of HR leading change: 1) HR is often viewed by the CEO and executive team as a supporting role instead of a partner, who can offer the organization advice and counsel, 2) HR hires HR experience, who are accustomed to being viewed in a support role and will be less credible and comfortable engaging in operational advice. I agree with both of these causes, but would propose a third cause: a lack of reporting on employee-related issues leaves HR with little evidence to support recommendations for process changes. In a previous blog…

Employee Grievances & Lawsuits – Preparation is the Best Defense

November 16, 2011   Hindsight is always a great thing. I wish I had ______ (fill in the blank). When it comes to Employee Grievances and the potential lawsuits that might follow, there is no doubt that a company that has issued appropriate policies and documented everything stands a better chance of avoiding a lawsuit or mitigating a pay-out.   Now, just because you have good policies and practices doesn’t ensure that you won’t face a lawsuit. However, good practices, especially good documentation will be critical when such a lawsuit is filed. Let me tell you about a recent experience I had. Through a mutual friend, I was introduced to the CEO in the healthcare field, and he agreed to meet with me to talk about Dovetail’s HR help desk product. After hearing what our product could do, he commented, “Unfortunately, we won’t…