February 25, 2016
Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…
July 3, 2018
Do you ever read HR blogs? Most of HR blogs will tell you that HR doesn’t really know what they are doing, and are, generally, untrusted by employees and leaders everywhere. Do you ever read message boards or groups that ask employment questions? Most of them will also tell you that HR doesn’t really know what they are doing, and are generally untrusted by employees and leaders everywhere. Do you ever read about companies that don’t have HR? Didn’t think so. So how do we bridge this divide? How do we service employees' needs, give them the answers they are looking for, but not expose them to the HR team they are trying to avoid? How do we make them feel that they are not only valued, but are being considered as we develop our company infrastructure? The answer,…
June 12, 2017
Quick Hit Informative Video [32 min] Dwane Lay and Rayanne Thorn of Dovetail Software present "Discovering HR Case Management" to share what an HR Case Management System should do and how it should assist an HR Department in creating a better Employee Experience. Additionally, get an in-depth review of the flow of HR Case Management. Discovering HR Case Management JUN 2017 [32 min] from Dovetail Software on Vimeo.
August 15, 2016
Honesty and Trust Are Integral to Integrity People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching… So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way? Leadership I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted those…
