Tag: hr reporting

What HR Metrics are YOU Tracking?

May 1, 2018 What are you measuring? HR Data and Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published and promoted content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right technology to assist with tracking this date or perhaps, there is no centralized storage of your employee data, making it difficult to access and review consistently. Maybe you don't know all you should be reporting on.…

Dovetail Reporting – When You Need ROBUST HR Reporting

January 29, 2016 Dovetail HR Reporting We recently upgraded our reporting engine to deliver the robust experience HR needs when it comes to understanding the data they gather and store. I know, I know -- there's that word: data. Guess what? It is part of business today and HR, being a contributor to the success of an organization, knows that numbers and metrics with the analysis of all the data collected is imperative to recognizing what works, what hasn't worked, what is no longer working, as well as when it's time to shift and change, or implement a new process. What does ROBUST mean? It means that Dovetail's upgraded HR Reporting Engine provides: Out-of-the-Box Report Writing Templates Tight Security Integration Multiple Languages and Cultures "Get Help" Function Familiar Report Creation Interface Report Scheduling Password-protected Export of Reports What does all of this mean?…

Donna Nelson Discusses Leveraging HR Case Management for Next Generation HR Service Delivery

November 15, 2013 Last month, we sponsored IPQC’s HR Shared Services and Outsourcing Summit held in Orlando, FL. It’s one of a handful of conferences available that focuses primarily on HR service delivery and HR shared services. This year, HR leaders from Google, Novo Nordisk, Johnson & Johnson, eBay and more got together to share their stories and exchange best practices. Along with fantastic networking, attendees participated in pre-conference workshops and session tracks geared toward helping HR professionals set up or improve their shared services environments. Donna Nelson, formerly Head of HR Shared Services at Ann Taylor and now a consultant for HR Shared Services strategy and deployment, gave a presentation on leveraging case management data to become a more strategic player in your organization. Her presentation garnered a ton of interest at the Summit, and I thought Donna would certainly be…

Building a HR Shared Service Function with HR Case Management

November 5, 2013 At Dovetail, we are very often asked to consult with clients who are building their HR Shared Services team. In many cases, this will include an HR helpdesk function and human resources case management software. This usually includes human resource reporting and human resources analytics, as well as physical and functional setup. While my focus with the team is usually on the HR reporting side, there are a few lessons we've learned when it comes to HR service delivery that apply almost universally. First, make sure you have the right people on the team. There is a myth that if your system is built correctly, you can staff your HR help desk team with entry level call center employees, and they need no experience with HR case management software or functionality. The truth is while our software may make the…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season. For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place. I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners. It is, I think, the most wonderful time of the year. We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year. Specifically, it's at the Contemporary Resort at Disneyworld. Not a bad venue. For those looking for a summer vacation they can leverage into something work related, it's great. For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great. No complaints. So what's…

Prophet Motives

May 17, 2013 I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week. It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements. These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups. I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed. While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead. We looked at how to determine the right metrics to track, as well as the best way to present data as information. It was a great two hours, and…

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on... The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted." That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…

HR Brit is Coming To America: Part 1

November 29, 2012 I’ve recently joined Dovetail Software as Chief Strategy Officer; my role is to build the company’s vision, focus on product strategy and to identify key strategic alliances that will benefit the firm, our partners and ultimately our customers. Where did I come from I hear you ask… Firstly I’m a Brit from across the pond, so I started my career in an English town in Surrey called Woking, sitting on a Customer Support desk working for a company that sold Helpdesk products, which is where I learnt the importance of excellent Customer Service and Support! Customer Relationship Management (CRM) seemed like an ideal career for me, I have a thirst for knowledge and thrive on sharing what I know with others. CRM took off in a big way, especially in Europe, where I spent 11 years working on large CRM…

November Webinar: Measuring the Performance of your HR Shared Services Center

October 18, 2012 Is your shared services model performing as efficiently as it should? How do you know if your shared services program is delivering as much value as it could? What are the right metrics to track? If you have questions similar to these, tune in to our November 1st webinar: Measuring the Performance of your HR Shared Services Center with HR shared services expert and president of the HR Shared Services Institute Jim Scully and Dovetail's head of HR Process Design Dwane Lay. HR shared services has become more prevalent over the last 15 years. Despite its growing popularity, how to correctly measure and benchmark an HR shared services center’s performance and its value to the organization remains a hot topic, which demonstrates that there probably isn’t a simple or universal answer. In this month’s webinar, Scully and Lay will explain the shortcomings…

How HR Professionals can Improve their Job Satisfaction

March 13, 2012 I recently read What you Like about your Job, an article published in HR Magazine sharing the results of a survey conducted by the Society of Human Resource Management (SHRM), which explored HR professionals' job satisfaction levels and the contributing factors. The survey revealed that the majority of senior-level HR executives identify the opportunity to do strategic planning for their organizations and communication between them and senior management as two key elements affecting their job satisfaction. The article goes on to say that less than half of the HR professionals surveyed feel “very satisfied” with the above mentioned areas. In a past blog post, I referenced an article by Human Resources IQ contributor Brad Powers, in which he cites two causes of why HR may not have a seat at the boardroom table when it comes time to make decisions about the…