February 20, 2013
For a Dovetail customer, change is good, in fact change is great! That’s because our changes are constant innovations to our product. Change doesn’t happen in a big bang approach for Dovetail customers, no! We pride ourselves on our agile and lean approach to the speed of innovation we deliver. We don’t stop there. We deliver change to our customers multiple times per year, in fact at a rate of 5 per year. Dovetail Customers are able to take advantage of constant updates because Dovetail’s architecture is true SaaS. I personally like Naomi's 'Saas InFullBloom' article, andGartner's Reference Model for Multitenancy provides a great visual aid to true SaaS. To some, perhaps our “legacy” competitors, 5 updates per year may seem high, since people and businesses are naturally change averse, although that could now become a thing of the past. …
Customers now Expect Continuous Improvements from Vendors (as they should)
February 20, 2013
For a Dovetail customer, change is good, in fact change is great! That’s because our changes are constant innovations to our product. Change doesn’t happen in a big bang approach for Dovetail customers, no! We pride ourselves on our agile and lean approach to the speed of innovation we deliver. We don’t stop there. We deliver change to our customers multiple times per year, in fact at a rate of 5 per year. Dovetail Customers are able to take advantage of constant updates because Dovetail’s architecture is true SaaS. I personally like Naomi's 'Saas InFullBloom' article, andGartner's Reference Model for Multitenancy provides a great visual aid to true SaaS. To some, perhaps our “legacy” competitors, 5 updates per year may seem high, since people and businesses are naturally change averse, although that could now become a thing of the past. …
December 31, 2012
2012 was a packed year for Dovetail and a year of many firsts. As this year fades in our rearview mirror and we prepare to enter 2013, I wanted to share some of the year’s highlights… and since the office is pretty empty today and no one is really around to talk me out of it, I’m going to tap my inner rhapsodist and do it via poem. Ehem… 2012 started with Dovetail’s annual sales meeting,New and notable faces the Dovetail team greeted.With new HR experts, sales and development talent onboarded,2012 was sure to be one of the best years yet recorded.Named by Nucleus Research as one of the top HR technology companies emerging,We wanted to exceed expectations and our team began quickly converging. Our conference schedule kept us busy and to list a few by name,SXSW Social…
November 26, 2012
Recently we’ve been working with a handful of clients that have chosen to, or are at least exploring the option of, migrating legacy HR/employee data from systems they aim for us to replace or significantly enhance. In certain circumstances, these systems are older and quite antiquated. As we dive deeper into conversations with clients, begin the mapping of data from one system to the next, or simply explore the past reasoning for not taking action, a prevailing theme appears. We think of it as legacy data paralysis: continuing down a knowingly flawed path instead of biting the bullet and taking action to remedy the situation. As HR continues to move toward a cost driven, efficiency focused model, such as leveraging the advantages of a HR Shared Service Center, the ability to produce the proper analytics to measure and fine…
May 14, 2012
Social recruiting is great. We love it. It's a very powerful tool that has changed the way the talent acquisition process is handled. There's a great line I've stolen from friend of the show, Jay Kuhns, to that regard: A lot of companies recruit the same way Abe Lincoln did: Put an ad in the Gettysburg Post and wait... Maybe someone will call. That kind of realization will make you sit up and take notice... and in the case of adding social media to our recruiting processes? Seems like it has. And that's why I think that talent acquisition has advanced faster than other areas of HR over the last few years; at least in terms of process documentation and improvements. They have taken notice. My suspicion behind the 'why' is that is has something to do with recruiting being the least active part of…
November 11, 2010
For years now, Company executives have said that providing superior customer service is critical to their organization and that they were focused on providing just that. But to the people running customer service and the agents responsible for taking care of those customers, they often see this edict as hollow words as customer service is looked at as a cost center, a group asked to do more with less resources. HR executives might feel the same way. What do the same Company executives say about their employees? That people are the most important asset of the company, and you better treat them right if you want a successful company. Yet, ask that HR executive whether they have enough resources, or the right technology to ensure they are taking care of their employees, and they too, like the customer service department,…