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Tag: hr case management

Dovetail Customer Tony Murray Shares his Business Case for HR Case Management

June 27, 2013   According CedarCrestone’s HR Systems Survey, 49 percent of organizations are currently using HR Service Delivery software and 77 percent plan to implement an HR Help Desk solution in the next three years.   However, even as it becomes more main stream, some HR leaders are still struggling to get HR Case Management software moved from the “nice-to-have” to the “must-have” column of the budget. To help address this, we asked Dovetail customer Tony Murray, HR Director at Diamond B Construction in Alexandria, Louisiana, to share his experience implementing an HR Case Management solution and explain why it’s a “must-have” for his organization.   In this interview, Murray discusses how he identified the need for an HR Case Management solution, how it has solved productivity problems, and how it has helped show his executive team why HR deserves a seat…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season.  For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place.  I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners.   It is, I think, the most wonderful time of the year.   We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year.  Specifically, it's at the Contemporary Resort at Disneyworld.  Not a bad venue.  For those looking for a summer vacation they can leverage into something work related, it's great.  For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great.  No complaints.   So what's…

Prophet Motives

May 17, 2013   I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week.  It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements.  These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups.   I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed.  While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead.  We looked at how to determine the right metrics to track, as well as the best way to present data as information.  It was a great two hours, and…

May Webinar: Glocalizing HR Service Delivery

April 29, 2013 As you may have noticed, recently many of our educational resources have focused on HR Shared Services and building a successful HR service delivery model. Our latest eBook and last week's webinar discussed key components necessary for creating a service delivery model that improves efficiency, lowers costs, and gives HR professionals the tools they need to be a strategic player within their organizations. However, one important consideration that we haven't yet discussed and will cover in our next webinar is how to centralize HR, yet still connect with employees across the globe on a local level.   Cultural, religious and legislative differences determine and influence HR policy and practices in different part of the world. However, the goal of HR Shared Services Centers (HR SSCs) that operate worldwide is to standardize their core HR systems and processes globally.   But even as HR SSCs implement global…

Using Case Management to Build your HR Knowledge Base

Most organizations implement HR Shared Services Centers (HR SSC) for two main reasons: 1) they want to lower costs related to HR service delivery and improve efficiency, 2) they want free up HR leadership to handle more strategic initiatives and be less transactional.   The idea is familiar enough. Empower employees to answer their own questions through an employee self-service portal and provide a centralized place for employees to get their questions answered by HR agents that are readily available. This frees up your HR specialists to focus on more strategic initiatives and improves the level of service you provide your employees.   The only caveat is that in order for it to work, the knowledge - often times stored in the heads of experienced HR specialists - must be accessible both to those first tier HR agents fielding calls/emails and to the employees through the self-service…

5 Questions for Shared Services Institute President Jim Scully on HR Service Delivery

April 9, 2013 Jim Scully, founder and president of the Shared Services Institute (HRSSI) and 20-year shared services veteran, contributed to our latest eBook 5 Essentials for Making HR Service Delivery Look & Feel Effortless and discussed the definition of HR shared services and the components necessary for a true shared services delivery model. In it, he notes that it's difficult to distinguish between shared services and simple centralization when in reality, they are very different concepts.   I recently had the opportunity to catch up with Jim and chat about shared services, technology and his definition of a successful HR service delivery model. Take a look:   Emily Lewis: You have almost 20 years of experience in shared services. How has shared services changed and evolved in the last 20 years?    Jim Scully: Shared services is like one of those massive road races,…

Dovetail and cfactor Deliver New eBook: 5 Essentials for Making HR Service Delivery Look and Feel Effortless

April 3, 2013 We are thrilled to announce the availability of Dancing with HR Stars: 5 Essentials for Making HR Service Delivery Look and Feel Effortless, a comprehensive eBook featuring sections from five expert “judges” giving you performance tips on how to waltz your way to outstanding HR service delivery.   ABC is in its 16th season of Dancing with The Stars, a reality ballroom dancing competition pairing professional dancers with celebrities. Being a fan, I watch as pairs practice, collaborate and choreograph their dance routines and then - the good ones at least - deliver a captivating performance that looks completely effortless. I started thinking about how similar it is to building a high-performing HR service delivery model.   Delivering quality, seemingly effortless HR service delivery requires a carefully choreographed process, collaboration and practice. Fortunately, unlike dancing, you can leverage technology to support…

XpertHR and Dovetail Software Go Together Like Biscuits and Gravy

March 26, 2013 You know when two things just go together? Peanut butter and Jelly, Strawberries and Champagne, Romeo and Juliet? That's the best way to describe our recent partnership with XpertHR ... we just go together. Since announcing our partnership, I've had the opportunity to catch up with XpertHR General Manager Mike Porch and ask him a few questions to help you get to know the company, its products, what it can do for you and why we're such a natural fit.   Give me the elevator pitch for XpertHR? XpertHR.com is an online service for human resource professionals, published in association with LexisNexis. We provide a suite of practical tools to reduce risk and help HR managers stay compliant with federal, state and municipal law. XpertHR provides access to the most comprehensive, authoritative and up-to-date guidance on employment law and regulation across those jurisdictions,…

Dovetail Support Suite for HR 6 Debuts at LEHRN

March 6, 2013 The Leading Edge HR Network (LEHRN) HR Tech Expo in Minneapolis, MN tomorrow will be the first conference we've attended since the release of Dovetail Support Suite for HR 6 (released on Monday).   The new release of our Case Management and Help Desk solution boasts over 40 new features and improvements designed to improve user experience, provide more detailed and insightful reporting, and better handle employees’ and managers’ local needs across the globe.   We are thrilled to show it off to some HR Techies tomorrow and are offering a 20-minute demo from 9:45 - 10:05am on the Expo Southwest Stage during LEHRN's Shoppertrack Series.   New features, including point-in-time data display, employee-viewed solution tracking and auto-populated data fields, give users the ability to create more accurate and in-depth reports. Context-sensitive solution search capabilities improve the HR team’s ability to meet employees’ and managers’ local needs.…

What you’ll Learn about HR Technology Implementations at LEHRN

February 26, 2013 The Leading Edge HR Network (LEHRN) is hosting Minnesota’s annual HR Tech Expo and Conference, the region’s largest showcase of knowledge and products for HR and Human Capital Management, on Thursday, March 7, 2013 in Minneapolis, MN. Dovetail is excited to sponsor this year’s show for the first time.  This is one of the few regional shows that focuses specifically on implementing and optimizing HR technology.   The LEHRN HR Tech Expo offers morning and afternoon “EduTrack”  presentations, which offer case studies and strategies to understand and optimize HR software and services (and earn 4 CEU's). And this year, Dovetail’s resident business process and HR technology implementation expert Dwane Lay and Dovetail customer David Lindberg, Director of Human Resources at St. Francis Independent School District 15, will be co-presenting The Black Hole of Adoption: Why HR Tech Implementations Fail at 2:15pm on Thursday.…